Aileen Salgado

· Utilize airline system to retrieve flight information, oversee gate functions and monitor aircraft movement

· Effectively communicate with internal and external agencies

· Coordinate ramp and gate operations to ensure timely departures and arrivals

· Respond to irregular operations (IROPs) and assist in problem solving under time sensitive conditions

• Increased accuracy of client data entry by implementing a thorough review process, leading to more effective service provision.
• Explained product prices as well as answered questions and addressed concerns of customers.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.

• responsible for providing high quality customer service by responding to telephone inquiries , customer requests and problems related to credit card fraud or dispute claims
• taking measures to stop/evade fraudulent transactions and ensuring customer security and satisfaction like card blocking
• investigate fraud claims well as provide information on currently existing fraud and disputes claim
• Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.

• Reduced appointment cancellations by consistently confirming dates and times with clients via phone, text message and email.
• Acted as first point of contact and set appointments for new and follow up patients on dentrix software
• Verified patient insurance eligibility and entered patient information into system.
• Provided empathetic support to patients, addressing concerns and providing information.