Aileen Victorino
Albuquerque,NM
Summary
Dynamic and dedicated Pharmacy Assistant at Olive Tree Compounding Pharmacy, skilled in HIPAA compliance and delivering exceptional customer service. Recognized for fostering a supportive environment and enhancing workflow efficiency, while effectively resolving complaints and training new staff. Committed to promoting patient well-being through empathy and professionalism.
Overview
7
7
years of professional experience
Work History
Pharmacy Assistant
Olive Tree Compounding Pharmacy
Rio Rancho, NM
11.2020 - 03.2025
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacy staff with preparing medications and filling orders.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Caregiver
ARCA
Albuquerque, NM
09.2018 - 05.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Certificate - Pharmacy
Pima Medical Institute
Albuquerque, NM05.2020
High School Diploma -
Laguna Acoma HS
Casa Blanca, NM05.2008
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- POS system operation
- Resolving complaints
- Document filing
- Processing payments
- Supply management
- HIPAA compliance
Timeline
Pharmacy Assistant
Olive Tree Compounding Pharmacy
11.2020 - 03.2025
Caregiver
ARCA
09.2018 - 05.2019
Certificate - Pharmacy
Pima Medical Institute
High School Diploma -
Laguna Acoma HS