Aileen Williams
Lubbock
Summary
Relationship-focused banking professional with 9+ years of experience with consumer and business banking, client relationship management and leadership support across multiple branch locations. Bilingual in English and Spanish, with a proven ability to build trust and deliver exceptional customer experience. Passionate about bringing awareness to financial inclusion, education, and creating environments where clients feel valued and empowered in their financial journey.
Overview
2027
2027
years of professional experience
Work History
Leadership Assignment
Branch Lead Designee | Wells Fargo
- Selected for the Branch Lead Designee role across four branches, reflecting strong operational consistency, leadership and trust from management.
- Acted as the primacy point of contact in the absence of branch management.
- Coaches bankers/tellers on operational procedures, compliance standards and service expectations.
- Supports cash controls, overrides and audit readiness.
Personal Banker
Wells Fargo
Lubbock, Texas
02.2019 - Current
- Elevates customer experience and builds strong client relationships by identifying needs and recommending tailored options.
- Finds continued success when networking with partners across the organization.
- Resolves complex client issues while maintaining a pleasant customer interaction.
- Cultivates strong client relationships by demonstrating a genuine commitment to supporting their financial journey.
Teller
Wells Fargo
Lubbock, TX
09.2016 - 02.2019
- Performed routine transactional and operational tasks efficiently.
- Consistently built rapport with customers and introduced Personal Bankers when conversation allowed.
- Identified potential fraud, taking appropriate action to prevent loss.
AP Specialist
Allen Buttler Construction
Lubbock, TX
04.2023 - 04.2024
- Coordinated payment schedules, optimizing cash flow and vendor relationships.
- Maintained high level or accuracy and attention to detail.
- Worked alongside management to implement a flow chart that allowed a more organized approach when entering invoices.
Crew Lead
Old Ranch Steak House
Denver City, TX
11.2012 - 08.2016
- Helped create and foster a respectful/inclusive work environment,
- Assisted restaurant owner with organizing, planning and implementing strategy.
- Managed inventory levels and coordinated with suppliers to ensure timely stock.
- Supervised the activities of all staff in addition to completing daily tasks and managing customer's concerns.
Education
High School Diploma -
Denver City High School
Denver City, TXSkills
- Bilingual (English/Spanish)
- Compliance and risk awareness
- Relationship building and management
- Leadership and team coaching
Timeline
AP Specialist
Allen Buttler Construction
04.2023 - 04.2024
Personal Banker
Wells Fargo
02.2019 - Current
Teller
Wells Fargo
09.2016 - 02.2019
Crew Lead
Old Ranch Steak House
11.2012 - 08.2016
Leadership Assignment
Branch Lead Designee | Wells Fargo
High School Diploma -
Denver City High School