Ailene Duran
242 S Esplanade St Apt F,CA
Summary
Dynamic Shift Leader at Round 1 Bowling & Amusement with a proven track record in team leadership and customer service management. Enhanced operational efficiency through effective training and inventory management, resulting in improved customer satisfaction. Skilled in cash handling and problem-solving, driving results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Leader
Round 1 Bowling & Amusement
Santa Ana, CA
01.2024 - Current
- Supervised daily operations, ensuring adherence to safety and cleanliness standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Coordinated shift schedules, optimizing workforce efficiency and coverage during peak hours.
- Monitored inventory levels, facilitating timely restocking of supplies to enhance service delivery.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Sales Associate Manager
Walmart
Orange, CA
11.2021 - 12.2023
- Supervised sales team to ensure customer satisfaction and operational efficiency.
- Developed training materials and conducted workshops for new associates.
- Analyzed sales data to identify trends and improve product placement strategies.
- Implemented promotional campaigns to drive customer engagement and increase revenue.
- Collaborated with inventory management to optimize stock levels and minimize shortages.
- Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
Cashier Team Lead
Del Taco
Orange, CA
10.2021 - 11.2021
- Oversaw cashier operations, ensuring efficient customer service and accurate cash handling.
- Trained and mentored team members on register procedures and customer interaction techniques.
- Implemented inventory management practices to maintain adequate stock levels during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and retention rates.
- Conducted daily cash audits to ensure compliance with financial protocols and reduce discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
El Modena High School
Orange, CA06.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
- Inventory counts
Timeline
Shift Leader
Round 1 Bowling & Amusement
01.2024 - Current
Sales Associate Manager
Walmart
11.2021 - 12.2023
Cashier Team Lead
Del Taco
10.2021 - 11.2021
High School Diploma -
El Modena High School