Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Nurse (RN)
Valley View Senior Life
01.2022 - Current
Performed basic nursing care to 25 residents daily and administered nursing services to seniors
Withheld charge nurse position in addition to managing and supervising a nursing unit
Monitored day-to-day management and supervision of residents' individualized care daily
Implemented medication and IV administration, catheter insertion, and airway management.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Adhered to the provision as stated in Nursing Care and Standards of Care Practice.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Shift Manager
JC BBQ and Grill
11.2019 - 08.2021
Held leadership and training position for new employees
Collaborated with team members to improve service
Directed employees to provide exceptional service
Developed trusting relationships with customers and coworkers resulting in loyalty
Constructed bar and alcohol serving duties for bartenders and wait staff
Provided industry-leading customer service, resulting in 98% customer satisfaction score
Served lunch and dinner to 50-100 customers per shift
Memorized over 25 menu items and rotating specials to give customized recommendations to guests
Swiftly and successfully resolved conflict resulting in customer and employee satisfaction 99% of the time
Organized financial records, with displaying knowledge of monetary transactions
Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Certified Nursing Assistant
Primary Care, Irwin Army Community Hospital
07.2017 - 11.2019
Responsible for cleaning, stocking, and checking outdates within primary care exam rooms
Collected lab specimens
Utilized AHLTA and CHCS computer programming
Screened patients appropriately for appointments
Efficient in medical terminology and accurate charting during screening process
Exceeded in obtaining vital signs
Provided nurses and physicians with appropriate supplies for procedures
Assisted with multiple procedures such as Vasectomies, Lipoma Removals, Battle-fieldAuricular Acupuncture, steroid injections in knees, elbows, and shoulders, and trigger-point injections
Held the position for Secondary Point of Contact Training for Strep and Glucometer Competency Supervisor, Crash Cart Examiner, and Secondary Sterile Instrument Transporter
Assisted with reception desk checking patients in for their appointments and providing appropriate paperwork for their appointment
Proficient in scheduling patients and answering telephones.
Certified Nursing Assistant
Emergency Room, Geary Community Hospital
02.2015 - 05.2017
Responsible for cleaning, stocking, and checking outdates in the emergency department
Placed patients on the cardiac monitor and performed ECG'S
Collected lab specimens
Prepared patients for surgery and transfer to the floor
Prepared transfer packets for patients being transferred to appropriate facilities
Utilized McKesson computer programming
Provided nurses and physicians with appropriate supplies for procedures