Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aili Gluck

Jewett City,CT

Summary

Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities. Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Banker

Mohegan Sun Casino
Uncasville, CT
06.2023 - 10.2024
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Customized products and services to meet specific banking requirements.
  • Transmitted orders to supply cash to meet daily needs.
  • Completed daily cash balancing and operated ATMs.
  • Researched discrepancies between bank records and customer accounts.
  • Maintained accurate records of all transactions within the branch's database system.
  • Provided customer service to bank clients, answering inquiries and resolving complaints.

Head Cashier

Home Depot
Lisbon , CT
04.2018 - 01.2022
  • Trained new cashiers in POS system operation, customer service protocols, and store policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed payments promptly for customers to exceed productivity standards.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Implemented loss prevention measures to reduce shrinkage and improve profitability.
  • Answered customer questions and provided store information.

Education

Associate of Science - Diagnostic Medical Sonography

Three Rivers Community College
Norwich, CT

Skills

  • Banking relationship management
  • Cash oversight
  • Relationship building
  • Giving presentations
  • Business structure planning
  • Money handling
  • Meeting sales goals
  • Customer relationship management

Timeline

Banker

Mohegan Sun Casino
06.2023 - 10.2024

Head Cashier

Home Depot
04.2018 - 01.2022

Associate of Science - Diagnostic Medical Sonography

Three Rivers Community College
Aili Gluck