Andrew Parrella
Groton,Connecticut
Summary
Outstanding communicator writer and editor. Extensive background in media, education, healthcare, banking, politics and entertainment. Personable, professional and articulate leader delivering expert positive performance skills to all areas of the organization for success.
Overview
58
58
years of professional experience
Work History
Executive Host
Mohegan Sun Casino
Uncasville , CT
2017.07 - Current
- Promoting of Mohegan Sun's brand by managing over 700 guests. Performing increased guest service satisfaction through daily communication and customer base. Streamlining work flow through direct marketing methods improving guest experience. Quality guest endurance through verbal, written and personal guest interactions by casino brand of 'every guest every time' mission.
Sales Associate and Customer Service Associate
Kohls
Groton , CT
2007.12 - 2020.08
- Customer Service Associate. Trained and mentored new associates while resolving customer care issues including opening new accounts, customer purchases, merchandising of returns and new stock. Managed customer service desk of over 100 customers weekly.
Dynamic/Universal Banker
Eastern Savings Bank
Norwich , CT
2015.09 - 2016.07
- Dynamic/Universal Banker. Managed cash drawers, guest transactions, new accounts, and loan referrals. Worked with customers with large investment deposits over 1000 dollars.
Personal Universal Banker
Citizens Bank
Plainfield , CT
2014.06 - 2014.12
- Personal Universal Banker. Managed check cashing, monetary transactions, CTR reports, cashier checks, money orders, loan referrals, savings and credit card accounts. Delivered timely customer service to over 100 banking customers daily.
Senior Customer Service Representative
Peoples United Bank
Groton , CT
2007.08 - 2013.08
- Welcoming Director at for Groton Bank Office. Resolved banking customer issues. Strengthened and expanded bank customer base through new accounts and loan referrals for over 100 people including personal investments and mortgages.
Reporter
The Day
New London , CT
2006.01 - 2007.01
- Reporter/Writer for feature, news and special additions for newspaper with local circulation. Developed stories for social, educational, political, and news for publication to more then 50,000 subscribers.
Reporter
The Westerly Sun
Westerly , RI
2004.01 - 2006.09
- Reporter/Writer for feature, business and news articles relevant to Connecticut and Rhode Island. Lead writer for Places in the Sun Real Estate Newsletter for subscribers of over 50,000 people.
CPR Instructor / Social Worker/ Administrative Support Technician
Lawrence + Memorial Hospital
New London , CT
1980.03 - 2005.06
- CPR Instructor to hospital staff. Social Worker/Teacher instituting block grant throughout Southeastern Connecticut local schools. Administrative/Computer Support Technician. Editor of Laboratory Manual for Hospital. Writer for newsletter named First Hand.
Vice President of Communications
Local Healthcare Workers Union L+M Hospital
New London , CT
2001.01 - 2004.12
- Founder of Union. Designer, writer and editor for newsletters and all communications private and public for hospital union and community. Negotiated local's first successful contract with sustained benefit and step wage increases and avoided layoffs.
Education
Bachelor of Arts - English/Liberal Arts/Education
University of Connecticut
Storrs, CT1985
Psychology
University of The Rockies
Denver, COMaster of Arts - Education
Post University
Waterbury, CTSkills
- Mentoring and training
- Greeting and directing
- Advocacy
- Call center operations
- Social media management
- Customer needs assessment
- Proficiency in all communication
- Customer level marketing
Accomplishments
- Writer for two local Newspapers The Day and The Westerly Sun
- Editor of two published books
- Groton Public School substitute teacher working with all ages
- Executive Host for a major Connecticut Casino 2019
- CPR Instructor for hospital professionals 1987-1993
- Social Worker for local hospital and schools by developing Teen Father Program 1987
- Groton City Councilor 1991-1995
- Chairperson of Council Environmental and Health Committee 1991-1995
- Groton Town Representative Town Meeting Member 1987
- Groton Town RTM Education and Social Service Committees member
- CCD Teacher Sacred Heart Church/School 1980-1985Head Teaching Assistant for The Children's Literature Institute University of Connecticut 1983
- Writer for the University of Connecticut - Connecticut Writing Project 1983
Timeline
Executive Host
Mohegan Sun Casino
2017.07 - Current
Dynamic/Universal Banker
Eastern Savings Bank
2015.09 - 2016.07
Personal Universal Banker
Citizens Bank
2014.06 - 2014.12
Sales Associate and Customer Service Associate
Kohls
2007.12 - 2020.08
Senior Customer Service Representative
Peoples United Bank
2007.08 - 2013.08
Reporter
The Day
2006.01 - 2007.01
Reporter
The Westerly Sun
2004.01 - 2006.09
Vice President of Communications
Local Healthcare Workers Union L+M Hospital
2001.01 - 2004.12
CPR Instructor / Social Worker/ Administrative Support Technician
Lawrence + Memorial Hospital
1980.03 - 2005.06
Bachelor of Arts - English/Liberal Arts/Education
University of Connecticut
Psychology
University of The Rockies
Master of Arts - Education
Post University
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