Jasmine Allen
Libby,MT
Summary
Results-driven Shift Manager with a strong background in leadership, customer service, and team building. Committed to enhancing operational efficiency and fostering a positive work environment.
Overview
14
14
years of professional experience
Work History
Shift Manager
McDonald's
Libby, Montana
08.2018 - Current
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and mentored team members on operational procedures and customer service skills.
- Ensured compliance with health and safety regulations during all shifts.
- Resolved customer complaints effectively to maintain a positive dining experience.
- Collaborated with management to improve workflows and enhance service speed.
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on customer interactions to improve service quality.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Communicated with other shift managers to facilitate continuum of customer service.
- Guided team members in enhancing their performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Responded quickly and effectively to emergency situations as they arose.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Parish Assistant
ELCA/Time for God
Chicago/Manchester, Illinois/United Kingdom
08.2017 - 07.2018
- Collaborated with partnership between Evangelical Lutheran Church in America and Time for God, enhancing community outreach efforts.
- Ensured cleanliness and organization of church facilities, prepared refreshments for church members, visitors, and clergy to foster a welcoming environment.
- Performed essential office tasks including answering phones, typing documents, filing, and managing office supplies to ensure smooth operations.
- Changed the paraments and laid out the proper vestments according to the liturgical seasons.
- Assisted in teaching an English as a Second Language class for male victims of human trafficking.
- Volunteered as a classroom helper for the 4 and 5 year olds at one of the Parish elementary schools.
Student Engagement Office Assistant
Flathead Valley Community College
Kalispell, Montana
09.2016 - 12.2016
- Provided support to students with inquiries about college resources and services.
- Assisted in organizing campus events and student activities planning.
- Collaborated with colleagues to improve office workflow and communication processes.
- Utilized computer systems for data entry and record management tasks.
- Systematically arranged files to enhance retrieval and organization.. Developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted research and compiled data for reports and projects.
- Conducted research to support special projects using online and offline resources.
Crew Trainer
McDonald's
Libby, Montana
05.2012 - 07.2016
- Trained new crew members on operational procedures and customer service standards.
- Instructed new team members on correct procedures for operations.
- Ensured that all safety protocols were followed during training sessions.
- Stayed up to date on requirements of all team positions to optimize training.
- Maintained cleanliness and organization of workstations throughout shifts.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2026
Skills
- Customer service
- Customer service focus
- Customer complaint handling
- Customer engagement
- Training and development
- Employee training
- Mentoring and coaching
- Mentoring training
- Leadership
- Shift leadership
- Team building
- Staff motivation
- Team coordination
- Delegating work
- Conflict resolution
- Decision-making
- Process improvements
- Workflow optimization
- Regulatory compliance
- Compliance
- Safety compliance
- Workplace safety
- Safety procedures
- Cash handling
- POS terminal operation
- Inventory control
- Reporting documentation
- Operational documentation
- Quality assurance
- Quality checks
- Digital record-keeping
- Information access
- Detail orientation
- Time management
- Task prioritization
- Adaptability
- Tech-Savvy
- Interpersonal skills
- Communication skills
- Interpersonal communication
- Verbal communication
- Professional demeanor
- Punctual and reliable
- Reliability
- Flexible schedule
- Conflict resolution
- Problem-solving aptitude
- Operational tools
- Staff training materials
- Quality checks
- Confidential handling
- Verbal communication
Timeline
Shift Manager
McDonald's
08.2018 - Current
Parish Assistant
ELCA/Time for God
08.2017 - 07.2018
Student Engagement Office Assistant
Flathead Valley Community College
09.2016 - 12.2016
Crew Trainer
McDonald's
05.2012 - 07.2016
Bachelor of Science - Business Administration
Colorado Technical University