Audry Ferrell
Cicero,United States
Summary
I have managerial experience of 10 years. I have my food handlers/food safety and allergen certificate as well as my ServSafe.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Lombard, IL
07.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Shift Lead
Sweetgreen
Oak Park, IL
07.2022 - 02.2025
- Supervise daily operations during assigned shift.
- Assigned responsibilities to team members.
- Managed financial deposits efficiently.
- Managed cash counting processes efficiently.
- Provided excellent customer service.
- Prepared meals.
Shift Manager
Mcdonalds
Oakbrook Terrace, IL
08.2017 - 07.2022
- Developed and executed meal plans.
- Managed order intake with precision.
- Directed shift activities.
- Distributed tasks.
- Managed financial deposits efficiently.
- Managed cash counting processes efficiently.
- Provided excellent customer service.
Associate
Aldi
Villa Park, IL
04.2018 - 09.2019
- Handled cash, credit, and digital payments with precision.
- Organized and replenished inventory to maintain optimal stock levels.
Shift Manager
Mcdonalds
Villa Park, IL
04.2014 - 06.2017
- Prepared meals.
- Processed customer orders efficiently.
- Promoted to Swing Manager role.
- Oversee shift activities to ensure smooth workflow.
- Distributed work among staff efficiently.
- Managed financial deposits.
- Ensured accuracy in cash counting operations.
- Provided excellent customer service.
Deli Worker
Jewel Osco
Glen Ellyn, IL
12.2013 - 04.2014
- Prepared and served food items in a fast-paced deli environment.
- Assisted customers with inquiries and transactions.
Crew Member
Mcdonalds
Villa Park, IL
04.2009 - 12.2013
- Managed order intake with precision.
- Prepared meals.
- Provided excellent customer service.
Education
Diploma - Diploma
Willowbrook High School
Villa Park, IL06.2008
Skills
- Food safety
- Team management
- Customer service
- POS
- Fast learner
- Highly dependable
- Supervising experience
- Intermediate
- Restaurant experience
- Serving
- Cash handling
- Food service
- Shift management
- Food preparation
- Cashier
- Retail Sales
- Customer Service
- Food Production
- Food Service
- Kitchen Management
- Restaurant Manager
- Retail Marketing
- Retail Customer Service
- Oriented English
- Culinary experience
- Management
Certification
- Food Handler Certification
- ServSafe
Timeline
Shift Manager
McDonald's
07.2023 - Current
Shift Lead
Sweetgreen
07.2022 - 02.2025
Associate
Aldi
04.2018 - 09.2019
Shift Manager
Mcdonalds
08.2017 - 07.2022
Shift Manager
Mcdonalds
04.2014 - 06.2017
Deli Worker
Jewel Osco
12.2013 - 04.2014
Crew Member
Mcdonalds
04.2009 - 12.2013
Diploma - Diploma
Willowbrook High School