Amber Martin
Harvey,IL
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Shamrock TBC
Markham, Illinois
06.2023 - 09.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Conferred with management and subordinates to resolve problems or complaints.
- Ensured compliance with food safety regulations and quality standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Provided coaching and guidance to team members when necessary to improve performance.
- Implemented cost-control measures to maintain budgetary guidelines.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced safety standards throughout the store including proper use of equipment.
- Reinforced rules to promote superior employee performance.
- Directed and led employees and team members on effective operations, methods and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Observed and monitored utilization of equipment.
- Recommended opportunities for growth and advancement to motivate employees.
- Assisted in resolving escalated customer service issues in a timely manner.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Ensured compliance with health and safety regulations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Identified needs of customers promptly and efficiently.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Reviewed financial statements to meet targets during shift.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Upheld company standards and compliance requirements for operations.
Shift Manager
Taco Bell
Joliet, US
09.2022 - 05.2023
- Train incoming employees
- Assist with store operations
- Run shifts
- Daily inventory counts
- Daily Food safety checks
- Help controlling store food and paper cost
- Delegate to employees task for day
Shift Manager
Taco Bell
Chicago, US
01.2019 - 10.2022
- Scheduling
- Training new employees
- Truck orders
- Delegated Daily task to employees
- Daily inventory counts
- Daily food safety checks
- Cash handling
- Daily safe counts
- Interviews
- Price changes and updates to menus
Crew Member/Cashier
Burger King
Chicago, US
04.2017 - 03.2019
- Cashier I took orders and handled customer issues
- Expedited orders and while checking for order accuracy
Education
GED -
Skills
- Cashiering
- POS
- Food Preparation
- Food Service
- Assistant Manager Experience
- Upselling
- Cash Handling
- Cooking
- Supervising Experience
- Shift Management
- Management
- Cleaning Experience
- Food Safety
- Food Handling
- Schedule oversight
- Safety compliance
- Quality assurance
- Equipment troubleshooting
- Opening and closing procedures
- Training and mentoring
- Team development
- Inventory control
- Relationship building
- Shift leadership
- Customer service focus
- Energetic and enthusiastic
- Staff motivation
- Cash handling
- Staff development
- Shift checklists
- Reporting and documenting
- Financial records oversight
- Staff training and onboarding
- Employee training
- Verbal and written communication
- Punctual and reliable
- Workplace safety
- Supply ordering
- Inventory controls
- Accurate money handling
Certification
Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Manager
Shamrock TBC
06.2023 - 09.2024
Shift Manager
Taco Bell
09.2022 - 05.2023
Shift Manager
Taco Bell
01.2019 - 10.2022
Crew Member/Cashier
Burger King
04.2017 - 03.2019