Charmeng Moua
Fresno
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role. Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Fresno, CA
09.2022 - 07.2024
- I have worked as a crew member and became a manager in July of 2023. I communicate with employees and customers about complaints, control all breaks, check sales, complete deposits, and work with other managers. Also, handling opening and closing the store, by keeping the store cleaned, and ready for that day or the following day.
Education
High school diploma -
Fresno High School
Fresno, CA06-2021
Skills
- Shift Management
- Cargo inspection
- Driving
- Food Handling
- Cooking
- Kitchen Experience
- Customer service
- Food Preparation
- Cash Handling
- Packaging
- Serving Experience
- Order Picking
- Cleaning Experience
- Driver safety training
- Food Safety
- Food Service
- Cashiering
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Interpersonal skills
- Inventory control
- Staff development
- Payment processing
- Documentation and reporting
- Safety compliance
- Flexible schedule
- Inventory controls
- Sales strategies
- Operations management
- Performance reviewing
- Tech-Savvy
- Team building
- Compliance
- Shift checklists
- Reporting and documenting
- Shift leadership
- Problem-solving
- Active listening
- Critical thinking
- Performance monitoring
- Inventory management
- Conflict resolution
- Quality control
- Continuous improvement
- Work area inspection
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
- Time management
- Problem-solving abilities
- Basic mathematics
- Self motivation
- Leadership development
Certification
- Food Handlers License - 2025-2028
Timeline
Shift Manager
McDonald's
09.2022 - 07.2024
High school diploma -
Fresno High School
Additional Information
Authorized to work in the US for any employer