Lorrie Ivankovich
Mulberry
Summary
I am an abittious and outgoing individual with 30 years of progressively responsible experience in the Customer service industry. My strengths include the ability to exceed expectations in a wide variety of customer relations operation, a strong problem solver, great organizational skills, ability to manage workers , self starter, quick learner, and an inmate ability to market and network.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Shift Manager
ABC Fine Wine & Spirits
11.2015 - Current
- Receiving and checking in merchandise
- Stocking
- Customer service
- Opening & Closing
- Cash deposits
- Inventory
- Responsible other team members ,assigning duties, training.
- Sales
- Displays
Customer Service/ Sales
Industrial Brush
01.2008 - 05.2013
- Performed general office duties such as maintaining records management for data base systems
- Answered phone calls, took messages and directed to appropriate parties.
- Obtained customers names, addresses,and billing information , product numbers and specifications of items and processed and entered data into company m2m software program
- Sent Corporate daily sales and shipping reports for end of month balancing.
- Resolved problems concerning transportation logistics systems, import / export and custom issues.
- Entered and processed all orders to customer specification and delivery dates assuring blanket orders were released and shipped on time.
Assistant Manager
A-1 Temps Staffing
Lakeland
06.2001 - 01.2008
- Maintained and updated all current knowledge dealing with equal employment opportunity and affirmative action guidelines and laws.
- Interview job applicants to obtain information about work history
- Verified all information with references matched, done background checks, drug test.
- Workman's comp, keeping all information , notes etc documented.
Owner and Manager
Traders Deli & Pub
Lakeland
07.1993 - 05.2000
- All aspects of ordering food , liquor, beer, supplies etc.
- Food and Beverage certified
- Inventory and quality control
- Hiring, training schedules
- Customer complaints
- All paper work , book keeping deposits
- Marketing , promotions, drink specials
- All other duties and responsibilities of keeping in compliance with laws, and food and safety issues.
Key Holder
Montgomery Wards
01.1987 - 01.1993
- Worked in every department.
- Familiar with grids, ad set ups , markup, inventory, training, etc.
Education
High school or equivalent -
Sierra Vista Adult Ed
Baldwin Park, CASkills
- Food Service
- Key Holder
- Shift Lead
- Team Member
- JIT
- Crew Member
- Fast Food
- Supervising Experience
- Recruiting
- Administrative Experience
- Shift Management
- Management
- Human Resources
- Event Planning
- Quality Control
- Assistant Manager Experience
- Employee Orientation
- Interviewing
- Cash Handling
- Employee training
- Customer relationship management
- Cash handling
- Team building
- Conflict resolution
- Problem solving
- Time management
- Merchandising strategies
- Compliance adherence
- Quality control
- Payment processing
- Verbal and written communication
- Customer service focus
- Decision-making
- Accurate money handling
- Opening and closing procedures
- Inventory control
- Performance reviewing
- Supply ordering
- Quality assurance
- Hiring and recruiting
- Energetic and enthusiastic
- Staff training and onboarding
- Shift leadership
- Safety compliance
- Handling customer complaints
- Problem-solving
- MS office
- Goal setting
- Customer service
- Delegation skills
Certification
Safe serve, Card expired
Additional Information
From 87 to 93 I worked at Montgomery Wards as key holder. Worked in every department. Familiar with grids, ad set ups, markup, inventory, training, etc.
Assessments
- Supervisory Skills: Motivating & Assessing Employees, Highly Proficient, 03/01/20
- General Manager (Hospitality), Completed, 08/01/20
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Shift Manager
ABC Fine Wine & Spirits
11.2015 - Current
Customer Service/ Sales
Industrial Brush
01.2008 - 05.2013
Assistant Manager
A-1 Temps Staffing
06.2001 - 01.2008
Owner and Manager
Traders Deli & Pub
07.1993 - 05.2000
Key Holder
Montgomery Wards
01.1987 - 01.1993
High school or equivalent -
Sierra Vista Adult Ed
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