Jacob Davis
Bradenton,FL
Summary
Results-driven retail and food service professional with expertise in supervisory positions, food safety and preparation, and employee training. Proven track record in enhancing customer satisfaction through effective conflict resolution and policy enforcement. Committed to maintaining workplace safety and optimizing inventory control for improved operational efficiency.
Overview
18
18
years of professional experience
Work History
Shift Supervisor/Key Holder
ABC Fine Wine & Spirits
07.2022 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Shift Manager/Key Holder
Subway
09.2006 - 09.2012
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Made sandwiches and prepped food station.
Prep Cook, Line Cook, Dishwasher
Carrabba's Italian Grill
09.2012 - 08.2020
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Stocked inventory efficiently, enabling seamless transition between meal services.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Reduced ingredient shortages, carefully managing inventory and signaling low stock items.
- Made all dishes from scratch according to store recipes.
Education
General Diploma - General Education
Zion Chapel
Jack, AL05.2003
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Policy enforcement
- Continuous improvement
- Positive attitude
- Complaint resolution
- Inventory count control
- Safe Food Handling and storage
- Attention to detail
Timeline
Shift Supervisor/Key Holder
ABC Fine Wine & Spirits
07.2022 - 07.2024
Prep Cook, Line Cook, Dishwasher
Carrabba's Italian Grill
09.2012 - 08.2020
Shift Manager/Key Holder
Subway
09.2006 - 09.2012
General Diploma - General Education
Zion Chapel
Similar Profiles
Alesha M. GrahamAlesha M. Graham
Seasonal Sales Associate at ABC Fine Wine & SpiritsSeasonal Sales Associate at ABC Fine Wine & Spirits
Lorren GonzalezLorren Gonzalez
Physical Security Manager at ABC Fine Wine & SpiritsPhysical Security Manager at ABC Fine Wine & Spirits
Maria F AguirreMaria F Aguirre
Shift Leader at ABC Fine Wine & SpiritsShift Leader at ABC Fine Wine & Spirits
Lislieth RodriguezLislieth Rodriguez
Sales Associate at Liquid Property GroupSales Associate at Liquid Property Group
JAIRA RODRIGUEZJAIRA RODRIGUEZ
Patient Relations Specialist at Covenant Metabolic SpecialistPatient Relations Specialist at Covenant Metabolic Specialist