Marcos Patlan
Marshalltown
Summary
Goal-driven highly effective at motivating employees and streamlining processes. Ready to bring extensive industry experience, business acumen and knowledge of operations to Meskwaki Casino Hotel. Energetic successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Seasoned Executive Host with robust experience in driving customer satisfaction and loyalty within high-end hospitality environments. Strengths include exceptional communication skills, strategic planning, event coordination, and team leadership. Known for fostering strong relationships with clients and stakeholders to increase loyalty and drive revenue growth. Made significant impacts by implementing innovative strategies that enhanced overall guest experience.
Overview
17
17
years of professional experience
Work History
Executive Host
Meskwaki Casino
Tama
12.2023 - Current
- Cultivated relationships with high-value players to enhance loyalty and engagement.
- Coordinated VIP events and promotions to elevate guest experiences at the casino.
- Managed guest inquiries and resolved issues to ensure satisfaction and retention.
Surveillance Observer/Assistant Supervisor
Meskwaki Casino Hotel
Tama
04.2019 - 12.2023
- Worked with management team to implement proper division of responsibilities.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Submitted documentation and reports to upper management.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Landscape Foreman
Belle Plaine Nursery
Belle Plaine
10.2008 - 03.2019
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Developed lasting customer relationships and grew network over time.
- Operated landscaping equipment with focus on safety and machine longevity.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Maintained routine landscaping schedules to boost lawn health.
- Installed and maintained landscapes at homes, offices, and parks.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Educated clients on proper care and maintenance of landscaping projects.
Education
High School Diploma -
South Tama County High School
Tama, IASome College (No Degree) -
Marshalltown Community College
Marshalltown, IASkills
- Employee motivation and discipline
- Expense tracking
- Process improvements
- Team Building
- Training and mentoring
- Inventory oversight
- Project Management
- Staff Management
- Guest relations
Languages
- English
- Spanish
Timeline
Executive Host
Meskwaki Casino
12.2023 - Current
Surveillance Observer/Assistant Supervisor
Meskwaki Casino Hotel
04.2019 - 12.2023
Landscape Foreman
Belle Plaine Nursery
10.2008 - 03.2019
High School Diploma -
South Tama County High School
Some College (No Degree) -
Marshalltown Community College