Ailiani Gonzalez
WACO,TX
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
1
1
year of professional experience
Work History
Host
Chilis's Bar and Grill
Stephenville, TX
06.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Host
El Charro Mexican Grill
Hillsboro, TX
06.2023 - 01.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered telephone to provide dining information and take reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Education
High School Diploma -
Hillsboro High School
Hillsboro, TX05-2023
Skills
- Team Collaboration
- Guest Relations
- Professional Appearance
- First Aid Training
- Customer Service
- Detail Oriented
- Table Vacancy Management
- Front of House Organization
Languages
Spanish
Limited
Affiliations
- Kappa Delta Chi sorority
- deans list
Volunteer
- Animal Hospital
- Clean up crew
- foster homes
- day care
- library
- food drives
- Church
Timeline
Host
Chilis's Bar and Grill
06.2024 - Current
Host
El Charro Mexican Grill
06.2023 - 01.2024
High School Diploma -
Hillsboro High School
Similar Profiles
Felix D. VillaFelix D. Villa
Host at Chilis's Bar and GrillHost at Chilis's Bar and Grill
Justin FriedlyJustin Friedly
Head Food Runner at Chilis's Bar and GrillHead Food Runner at Chilis's Bar and Grill
Dallas VolkmanDallas Volkman
Bartender Trainer Captain at Chilis's Bar and GrillBartender Trainer Captain at Chilis's Bar and Grill