AILINE PIOMBO
Charlotte,NC
Summary
Senior Command Center & Security Operations Professional with 20 years of progressive experience managing high-volume Security Response Center operations for major corporate environments. Expert in enterprise situational awareness, high-volume alarm monitoring (1,000+ monthly), incident response, and physical security management systems (PACS, CCTV, intrusion detection). Backup supervisor and Subject Matter Expert (SME) recognized for regulatory compliance, law enforcement coordination, and training multi-location command center personnel. Proven ability to maintain calm under pressure during critical, life-safety, and duress events across complex multi-site footprints.
Overview
21
21
years of professional experience
Work History
Senior Security Analyst
Wells Fargo & Company
Charlotte, NC
03.2010 - 08.2026
- Monitored, assessed, and processed more than 1,000 life-safety, robbery, burglary, duress, and other alarms and security incidents each month in accordance with Security Response Center procedures.
- Responded rapidly and professionally to routine incidents, security violations, emergency calls, and duress events while applying sound judgment under pressure and producing accurate documentation.
- Used security camera and video-surveillance systems while supporting policies, technical procedures, and operational projects that protect people, property, data, and company assets.
- Collaborated with local, state, and federal law-enforcement agencies and Wells Fargo Security Agents to gather initial information, interview employees and victims, and document activity for investigations.
- Served as a backup supervisor and subject matter expert, coordinating daily team activities, prioritizing assignments, monitoring work in progress, and supporting accurate, on-time completion.
- Trained, coached, and mentored more than 10 employees across multiple locations on policies, procedures, escalation requirements, productivity, and quality expectations.
- Developed and delivered presentations that enhanced productivity and strengthened policy knowledge for less-tenured employees.
Security Analyst
Wells Fargo & Company
Tempe, Arizona
02.2008 - 03.2010
- Monitored and processed life-safety, robbery, burglary, and other alarms in accordance with Security Response Center procedures.
- Gathered initial information on reported incidents, notifying appropriate bank groups and government agencies to ensure compliance with escalation guidelines.
- Assisted customers with alarm-system maintenance and service needs, coordinating with vendors to resolve system-related issues effectively.
- Completed accurate data entry, collaborating with fellow analysts to uphold required procedures and escalation standards.
Customer Service Representative
Corporate Properties Group
Tempe, AZ
02.2006 - 03.2008
- Collaborated with property managers, branch managers, vendors, and internal partners to resolve maintenance issues and ensure timely completion.
- Provided nationwide building-maintenance support for Wells Fargo properties, responding to routine service requests and building emergencies.
- Negotiated vendor pricing and deadlines for work performed at Wells Fargo properties.
- Managed small projects while ensuring accurate records and data entry for financial tracking.
Education
High School Diploma -
Westwood High School
Mesa, AZ01-1999
Skills
- Corporate security operations
- Training and coaching
- Mentoring and development
- Incident response and escalation
- Life safety management
- Duress alarm systems
- Risk assessment strategies
- Law enforcement coordination
- Surveillance system management
- Policy and procedure compliance
- Workflow coordination and quality assurance
- Incident reporting processes
- Vendor and stakeholder communication
- Report writing and record-keeping
- Customer service excellence
- Team leadership and collaboration
- Independent judgment and problem solving
- Microsoft Office proficiency
- 3VR video surveillance systems
- March Networks video surveillance solutions
- Verint EdgeVMS integration
Title
CORPORATE SECURITY | TRAINING & MENTORING | OPERATIONS
CAREER HIGHLIGHTS
- Advanced through three Wells Fargo roles - Customer Service Representative, Security Analyst, and Senior Security Analyst - during 20 years of continuous service.
- Processed more than 1,000 alarms and security incidents per month while applying established
escalation procedures, sound judgment, and accurate documentation. - Served as a backup supervisor and subject matter expert; trained and mentored more than 10
employees across multiple locations and developed presentations to strengthen productivity and
policy knowledge.
Accomplishments
- CPG Agent Award in recognition of my supporting role in catching key suspects responsible for strings of burglaries affecting multiple bank locations.
- Earned the Security Response Center's inaugural Annual Analyst of the Year
award - Earned the Security Response Center's inaugural Semi-Annual Analyst of the Year
award - Analyst of the Month award five times
Timeline
Senior Security Analyst
Wells Fargo & Company
03.2010 - 08.2026
Security Analyst
Wells Fargo & Company
02.2008 - 03.2010
Customer Service Representative
Corporate Properties Group
02.2006 - 03.2008
High School Diploma -
Westwood High School