Ailsa Kathryn Kilgour Carlson

• Company Location: Triangle Area, NC (Chapel Hill, Sanford, Cary, Raleigh, Pittsboro, Fuquay-Varina)
• Assisting Providers in individualized patient care during examination, treatment, and documentation of patient care.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• The role includes but is not limited to acting as a scribe for the provider to document patient history, medications, examination findings, procedures and treatment plans.
• Preparing and assisting with biopsies and surgical procedures, administering biological injections, performing blood draws, and clarifying treatment plans
• Assisting with preparation for procedures includes but is not limited to briefing patients on the procedure, documentation of consent, procedure process, and obtaining clinical photos
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Reduced patient anxiety by providing clear explanations of procedures and answering questions in a friendly and professional manner.
• Communicated by promptly relaying messages between patients, administrative staff and healthcare providers.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Coordinated successfully with healthcare providers to ensure timely delivery of test results, referral requests, and prescription refills for patients.
• Maintained strict compliance with HIPAA and OSHA regulations, ensuring the confidentiality of sensitive patient information and safety hazards.

• Company Location: Greensboro, NC
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
• Ensured operational continuity, filling in during staff breaks and peak workload periods.
• Prepared of daily finical counts, bank deposits, Western Union transactions, Lottery Machine reports, balancing and reconciliation.
• Contributed to a positive work environment by fostering open communication and ongoing support among colleagues.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Delegation of daily tasks and support for management team.

YMCA, Kick Back Jack's, Panera Bread