Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward business plan metrics and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Ailu Ramirez
Los Angeles,CA
Summary
Overview
7
years of professional experience
Work History
Hertz
Operations Manager
02.2023 - Current
Job overview
- Supervised operations and customer service staff of 800+ employees, union and non union.
- Continuously maintained exceptional net promoter scores that drove a rewarding bonus for the location quarter over quarter.
- Conducted weekly coaching and performance reviews as well as identifying areas for improvement and developing action plans to help increase ancillary revenue with the sales team.
- #1 location in Value Added Services in the Western Division with over 8 million dollars in revenue for 2023, #2 in the U.S.
- Managed inventory of over 95,000 operational fleet and supply chain operations to achieve timely and accurate execution for over 50,000 monthly transactions (over 60,000 during peak season).
- Responsible for labor planning and scheduling as well as payroll.
Hertz Car Sales
Internet Sales Manager
03.2022 - 02.2023
Job overview
- Responded to over 300 daily internet inquiries and made approximately 50 phone calls in a day.
- Increased online sales by implementing effective marketing strategies, structured personalized marketing emails that boosted ROI per lead In the CRM (Customer Relationship Management).
- Assisted as Finance & Insurance (F&I) Manager to help close sales and process applications for vehicle financing as well as helping customers get approved and drove in over $12,000 in Back-end profit which includes add-ons like aftermarket products, warranties, or GAP insurance.
Hertz
Branch Manager
03.2017 - 02.2022
Job overview
- Strengthened relationships with key clients, such as dealerships, body shops, and insurance companies, securing long-term partnerships and driving revenue growth..
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes as well as coaching employees on company protocol and payroll operations.
Education
California State University, Dominguez HillsCarson, CA
Communications from Public Relations And Advertising
06.2019
University Overview
Skills
- Team Leadership
- Problem-Solving
- Data Analysis
- Fluent in Spanish
- Staff Development
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Business Analysis and Reporting
Timeline
Operations Manager
Hertz
02.2023 - Current
Internet Sales Manager
Hertz Car Sales
03.2022 - 02.2023
Branch Manager
Hertz
03.2017 - 02.2022
California State University, Dominguez Hills
Communications from Public Relations And Advertising