Ailyn Cariaga
Honolulu,Hawaii
Summary
Highly motivated and detail-oriented professional with a strong commitment to quality and process improvement. Proven track record in staff management, customer service, and delivering exceptional experiences. Seeking a Quality Assurance position to leverage skills in dispute resolution, creative problem-solving, and extreme customer service.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Park Lane Ala Moana
04.2022 - Current
- Oversee and coordinate daily housekeeping activities for a more than 7-acre property
- Implement and maintain high cleanliness and sanitation standards
- Collaborate with other departments for seamless guest experiences and prompt resolution of issues
- Conduct training sessions for new staff members, emphasizing quality standards.
Residential Specialist
Park Lane Ala Moana
03.2017 - 04.2022
- Provided concierge services with a commitment to quality and customer satisfaction
- Managed front desk operations, enforcing safety procedures and policies
- Ensured beyond satisfaction in terms of customer service for residents and guests.
Customer Care Specialist
Hilton Grand Vacation
06.2017 - 10.2020
- Utilized Company approved systems to ensure accuracy in guest profiles
- Demonstrated exceptional concierge service, aligning with quality service standards
- Handled dissatisfied guests with a focus on timely resolution and quality improvement
- Ensured accuracy in activity reconciliation and adhered to quality procedures.
Tour Coordinator (Call Center)
Hilton Grand Vacation
11.2014 - 06.2017
- Adhered to protocol standards and ensured quality in coordinating timeshare appointments
- Provided quick and courteous assistance to complete the tour booking process with a focus on accuracy
- Demonstrated attention to detail and adherence to quality procedures in tour information input.
Travel Agent
Aloha Tours and Travel
12.2011 - 04.2013
- Processed hotel and rental car reservations with a focus on accuracy and quality
- Responded to customer service requests, delivering quality assistance to travelers.
Education
Associate in Marine Transportation -
PIMSAT
High School Diploma -
Dacap Norte National High School
Skills
- Quality Assurance and Process Improvement
- Staff Supervision and Scheduling
- Customer Service Excellence
- Creative Problem Solving
- Customer Service-Focused
- Attention to detail
Timeline
Housekeeping Supervisor
Park Lane Ala Moana
04.2022 - Current
Customer Care Specialist
Hilton Grand Vacation
06.2017 - 10.2020
Residential Specialist
Park Lane Ala Moana
03.2017 - 04.2022
Tour Coordinator (Call Center)
Hilton Grand Vacation
11.2014 - 06.2017
Travel Agent
Aloha Tours and Travel
12.2011 - 04.2013
Associate in Marine Transportation -
PIMSAT
High School Diploma -
Dacap Norte National High School
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