Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Work Availability
BusinessAnalyst
Aiman Memon

Aiman Memon

Seattle,WA

Summary

Efficient Day Manager known for high productivity and ability to complete tasks swiftly. Specialize in staff coordination, inventory management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations during peak hours.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Day Manager

Dick's Drive-In Restaurants
Edmonds, WA
06.2022 - 01.2024
  • Conducted regular meetings with staff to discuss issues and brainstorm solutions.
  • Managed daily operations of the business, including scheduling staff and assigning tasks.
  • Coordinated training sessions for new employees on company processes and procedures.
  • Monitored customer service standards, ensuring high quality experiences for customers.
  • Developed strategies for improving customer satisfaction levels.

Sub-Relief Manager

Dick's Drive-In Restaurants
Seattle, WA
06.2021 - 06.2022
  • Maintained up-to-date records of employee training activities within the organization's database system.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Provided coaching and mentorship programs for staff members.
  • Organized and coordinated training sessions for new employees.
  • Developed training materials, including manuals, guides and handouts.

Caregiver

Aegis Living
Shoreline, WA
01.2020 - 12.2021
  • Respected the rights of each client while maintaining confidentiality of all personal information.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.

Cashier Team Lead

Dick's Drive-In Restaurants
Seattle, WA
09.2018 - 06.2021
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Monitored cashier performance, providing feedback as needed.
  • Trained new cashiers on proper use of registers and store policies.

Call Center Representative

TCS Siruseri
Karachi, Pakistan
01.2018 - 08.2018
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Developed effective working relationships with team members across multiple departments.
  • Analyzed data collected during each call in order to identify trends in customer feedback.

Education

Healthcare Service Management

Seattle Central Community College
Seattle, WA
06-2023

Certification - Nursing Assistance

Shoreline Community College
Seattle, WA
04-2020

Bachelor of Science - Accounting And Finance

Institute of Business Management
Pakistan
06-2018

Skills

  • Store maintenance
  • Scheduling expertise
  • Food safety knowledge
  • Employee engagement
  • Business Administration
  • Meeting facilitation
  • Customer Service
  • Team Collaboration
  • Interpersonal Communication
  • Multitasking
  • Team building
  • MS Office
  • Shift Scheduling

Certification

  • 5 Dean’s List Awards, Seattle Central College
  • Certificate of Preventive Healthcare online course
  • Certificate of Dementia's and Alzheimer’s Disease training, States
  • A member of a management team in College

Languages

Urdu
Native language
English
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1

Timeline

Day Manager

Dick's Drive-In Restaurants
06.2022 - 01.2024

Sub-Relief Manager

Dick's Drive-In Restaurants
06.2021 - 06.2022

Caregiver

Aegis Living
01.2020 - 12.2021

Cashier Team Lead

Dick's Drive-In Restaurants
09.2018 - 06.2021

Call Center Representative

TCS Siruseri
01.2018 - 08.2018

Healthcare Service Management

Seattle Central Community College

Certification - Nursing Assistance

Shoreline Community College

Bachelor of Science - Accounting And Finance

Institute of Business Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Aiman Memon