Aime Gomez
Summary
Experienced communicator and leader seeking a company that values my expertise. Skilled in creating a warm and welcoming environment for customers. I have a strong ability to effectively convey information and build relationships, with the aim of enhancing customer satisfaction and loyalty. Passionate about delivering exceptional service, I am eager to contribute my skills in fostering positive interactions and ensuring a memorable customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Coaster Company of America
01.2024 - Current
- Create, process, and charge orders correctly
- Answer the phone and send emails promptly
- Attend customers that come to the office and help them with their orders and questions
- Process orders for will call, local deliveries, and out of state shipments
- Sending out quotes for shipments out of states and electing the cost efficient quote
- Working with sales representatives, freight carriers, and warehouse
- Update and organize files daily, sorting, labeling and archiving
- Create and process UPS quotes
Operations Manager
Bowlero Montebello
09.2018 - 11.2022
- Weekly liquor and beer inventory
- Maintain alcohol checkbook
- Put in weekly liquor, beer, and arcade orders
- Full cycle recruiting
- Manager over 20 employees on a shift and ensure revenue
- Coach team members for performance improvement and set performance goals
- Train new employees
- Maintain league records
- Run front and back of the house
Youth Leader
Youth Ministry
08.2014 - 05.2016
- Small group and large group facilitator
- Peer leader
- Young adult leader
- Catechist
Secretary
Angel's Insurance
10.2013 - 04.2014
- Answered clients questions on phone or in person
- Uploaded policies into agency management system
- Made copies, sent faxes, invoices, sent emails
Education
High School Diploma -
El Rancho High School
06-2013
Skills
- Hard working
- Fast learner
- Organized
- Detail oriented
- Multitask
- Exceptional customer service
- Adaptable
- Strong communication
- Bilingual
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft PowerPoint
- Call center experience
- Active listening
- Critical thinking
Certification
- TIPS certified
- Servsafe certified
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Coaster Company of America
01.2024 - Current
Operations Manager
Bowlero Montebello
09.2018 - 11.2022
Youth Leader
Youth Ministry
08.2014 - 05.2016
Secretary
Angel's Insurance
10.2013 - 04.2014
High School Diploma -
El Rancho High School
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