Aime Sterling

• Dynamic professional with a proven track record in crisis intervention and case management, notably at University Of Utah Health. Excelled in vulnerability assessment and developing effective treatment plans, enhancing patient relationship management. Leveraged exceptional de-escalation techniques and mental health awareness to facilitate recovery and support. Demonstrated leadership in emergency management, achieving significant improvements in client care and safety.
• Compassionate Crisis Worker with six years of employment assisting clients in fast-paced settings. Proven to develop relationships and support individuals in de-escalation and coping skills. Knowledgeable in suicide risk assessment and response.
• Highly skilled professional offering six-year history protecting communities and educating public in disaster preparedness. Bringing comprehensive understanding of emergency management protocols. Well-versed in principles of response, recovery and mitigation.
• Positive and self motivated Crisis Worker with extensive experience in managing mental health and drug-related crises. Skilled in setting short-term goals for clients and providing supportive counseling. Offering a deep understanding of clinical assessments and suicide risk.
• Knowledgeable and compassionate Crisis Counselor with six years of experience, valid case management certification and over 8,000 hours of training in field. Expertise helping with suicidal and homicidal crises. Proficient in both telephone and text support.
• Familiar with handling up to 30-50 inbound calls per day. Attentive to specific caller needs, providing catered responses to individual situations. Strengths in documentation, needs assessment and resource coordination.
• Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need.
• Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance and influencing callers.
• Focused crisis worker skilled in delivering caring and compassionate support to address mental health issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. 6-year history of advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support.
• Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
• Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
• Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
• Maintained a caseload of 32 senior clients.

Compassionate Crisis Worker with [Number] years of employment assisting clients in fast-paced settings. Proven to develop relationships and support individuals in de-escalation and coping skills. Knowledgeable in suicide risk assessment and response.

Assessed patient history and developed treatment plans aligned with client life goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

• Documented and resolved crisis situations which led to creating safety plans and goals for patients to work towards living a quality life.
• Collaborated with team of 1 in the development of client safety plan.
• Achieved documentation by completing reports with accuracy and efficiency.
• Resolved crisis situations through providing patients with a safety plan and lists of community resources.
• Coordinated with MCOT (Mobile Crisis Outreach Team) to ensure all needs are met for each patient.
• Followed up with Patients to ensure safety and ensuring they have enough resources.

• Motivational Interviewing Certificate – Motivational Interviewing Network of Trainers.
• Certified Peer Specialist (CPS)- Various state certification bodies.
• Qualified Mental Health Professional (QMHP) - Various State Licensing Boards.
• Applied Suicide Intervention Skills Training Certificate (ASIST) – LivingWorks Education.
• Certified Mental Health Officer
• Certified Adult Case Manager
• Certified in CPR