Aimee Manco Casale, SHRM- CP
East Brunswick,NJ
Summary
Well-qualified Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Office Coordinator/Human Resources Manager
Sunrise Senior Living
01.2020 - Current
- Serve as the Human Resources Manager for all 75 team members in the East Brunswick location
- Responsible for full cycle recruiting which resulted in the elimination of the need for contract labor
- Conduct all team member investigations
- Manage all worker’s compensation claims and accommodations processes
- Responsible for accurate payroll processing
- Ensured compliance with industry regulations by maintaining accurate records and documentation for audits or inspections if needed.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Interceded between employees during arguments and diffused tense situations.
- Evaluated performance metrics regularly which allowed for adjustments in strategy to meet goals effectively.
- Delivered performance reviews, recommending additional training or advancements.
- Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
- Developed and maintained courteous and effective working relationships.
- Collaborated with cross-functional teams on various projects to achieve shared objectives efficiently.
Director of Human Resources
Right at Home of Central New Jersey
01.2019 - 01.2020
- Responsible for the hiring and onboarding processes for all new employees
- Facilitated orientation for all new home health aides
- Coordinated all benefits for full time employees
- Oversaw the staffing of all home health aides
- Address all employee concerns including payroll and licensing issues.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager, e-Learning Department
The Princeton Review
03.2018 - 10.2018
- Responsible for the operational aspects of all live online programs including scheduling, platform maintenance, instructor onboarding recruiting, training, and staffing, payroll, and call center for student services, and student technical support
- Oversaw profits and losses, maintaining a 75% gross profit margin for online courses
- Ensured successful operational rollout of 5 new live online courses
- Successfully managed 11 remote full time managers and 300 part-time instructors across the US and Canada as they worked to deliver quality test prep courses to high school and college students.
Regional Director of Operations
The Princeton Review
01.2017 - 03.2018
- Responsible for all aspects of the efficient running of courses in NJ, MA, and the Philadelphia area including facility maintenance, instructor management, and student services in an $8M region
- Developed a structure for the Regional Operations Department which eliminated redundancies and maximized productivity
- Implemented school-based programs at over 30 high schools and universities in the region
- Oversaw full cycle recruiting for high volume instructor vacancies each quarter and improved sourcing through use of LinkedIn and Indeed
- Led Net Promoter taskforce in order to analyze scores and presented findings to C-level executives in national meetings.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Oversaw day-to-day production activities in accordance with business objectives.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
New Jersey Director of Operations
The Princeton Review
Edison, NJ
02.2016 - 01.2017
- Responsible for all aspects of the efficient running of courses in the state of New Jersey including facility reservations and maintenance, instructor management and student support
- Controlled costs in order to achieve EBITDA goal of 6% YOY increase without sacrificing course quality
- Managed a department of 5 full time employees and created goals for them which led to a higher rate of productivity
- Oversaw the management of K-12 institutional programs and worked with school districts to ensure that the terms of contracts for courses were met which led to renewals.
- Established and monitored quality assurance standards to achieve operational excellence.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
Manager of the Student Experience
The Princeton Review
Edison, NJ
08.2013 - 02.2016
- Handled all escalated student service requests and worked to find the best solutions
- Managed 2 student services coordinators
- Created and implemented new processes to improve the student experience, resulting in a 7-point local Net Promoter Survey score increase
- Located new courses for students whose courses were cancelled during the optimization process, maintaining a 90% retention rate
- Selected for and served on the company’s national customer service advisor team.
Student Services Coordinator
The Princeton Review
Edison, NJ
01.2012 - 08.2013
- As the only coordinator, worked to help all NJ students with customer service challenges
- Worked with students and instructors of varying locations and schedules in order to successfully coordinate small group courses
- Provided training to instructors regarding how to manage a small group course.
- Increased student satisfaction by addressing individual concerns and facilitating access to necessary resources.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Implemented data-driven strategies for continuous improvement in the delivery of student services across all departments.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
The Princeton Review
Princeton, NJ
01.2011 - 01.2012
- Resolved customer service situations without needing to escalate
- Supported Operations Department of 4 people by preparing and updating documents, creating reports and administering and scanning student exams.
Education
Bachelor of Arts -
West Chester University of Pennsylvania
West Chester, PASkills
- Full-cycle recruiting
- Cost Control
- Team Leadership
- Revenue Growth
- Process Improvements
- Training Management
- Schedule Management
- Performance Evaluation and Monitoring
- Employee Relations
- Strategic Planning
- Payroll Administration and Timekeeping
Certification
Society for Human Resources Management- Certified Professional
Personal Information
Title: Human Resources Professional
Timeline
Business Office Coordinator/Human Resources Manager
Sunrise Senior Living
01.2020 - Current
Director of Human Resources
Right at Home of Central New Jersey
01.2019 - 01.2020
General Manager, e-Learning Department
The Princeton Review
03.2018 - 10.2018
Regional Director of Operations
The Princeton Review
01.2017 - 03.2018
New Jersey Director of Operations
The Princeton Review
02.2016 - 01.2017
Manager of the Student Experience
The Princeton Review
08.2013 - 02.2016
Student Services Coordinator
The Princeton Review
01.2012 - 08.2013
Administrative Assistant
The Princeton Review
01.2011 - 01.2012
Bachelor of Arts -
West Chester University of Pennsylvania