Summary
Overview
Work History
Education
Skills
Timeline
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Aimee DeCarlo

Dayton,OH

Summary

Dedicated cleaning professional with extensive experience at A & J Residential Cleaning Services, excelling in cleaning and sanitization. Proven ability to foster strong client relationships through exceptional customer service and teamwork. Skilled in deep cleaning and maintaining safe environments, ensuring high standards of cleanliness and hygiene.

Overview

14
14
years of professional experience

Work History

House Cleaner

A & J Residential Cleaning Services
01.2023 - Current
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.

Housekeeper

Red Roof Inn & Suites Hotel
09.2021 - 02.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Crew Member

Mcdonalds
04.2016 - 09.2017
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Customer Service Representative

Krogers Grocery Store
08.2013 - 10.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Janitor

Alpha & Omega Building Services
03.2011 - 09.2011
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.

Education

Bachelor of Science - Human Services

Post University
Waterbury, CT
08-2031

GED -

Adult Diploma Program
Dayton, OH
12-2018

Skills

  • Cleaning and sanitization
  • Customer service
  • Housekeeping
  • Bathroom sanitation
  • Floor sweeping
  • Carpet vacuuming
  • Safe cleaning with chemicals
  • Teamwork
  • Vacuuming and sweeping
  • Residential cleaning
  • Mopping and sweeping
  • Customer service-focused
  • Cleaning bathrooms
  • Vacuuming
  • Physically strong
  • Folding clean laundry
  • Sorting and washing laundry
  • Cleaning and organizing
  • Deep cleaning

Timeline

House Cleaner

A & J Residential Cleaning Services
01.2023 - Current

Housekeeper

Red Roof Inn & Suites Hotel
09.2021 - 02.2022

Crew Member

Mcdonalds
04.2016 - 09.2017

Customer Service Representative

Krogers Grocery Store
08.2013 - 10.2014

Janitor

Alpha & Omega Building Services
03.2011 - 09.2011

Bachelor of Science - Human Services

Post University

GED -

Adult Diploma Program

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