Aimee D. Leitner
Appleton
Summary
Experienced professional in medical treatment and shelter management with a focus on staff supervision and financial reconciliation. Skilled in client relationship management, building strong partnerships, and ensuring quality animal care. Dedicated to driving operational efficiency and fostering continuous improvement.
Overview
27
27
years of professional experience
Work History
Senior Admin Assistant and Medical Team Supervisor
Pasadena Animal Control and Adoption
Pasadena
10.2018 - 03.2026
- Staff management of 2 Animal Health Care Technicians
- Daily walk throughs to evaluate health of shelter animals
- Supervised and provided medical treatment for shelter animals under veterinary direction, ensuring proper administration of vaccinations, medications, wound care, and other medical needs.
- Transport, or arrange transportation for any shelter animals that needed medical care/testing at our veterinary hospital partners
- Approve any outside veterinary care/testing and pay all outside veterinary hospital invoices
- Coordinated and maintained professional email communications with internal and external partners
- Managed inventory and budget for shelter operations, ensuring adequate supplies and fiscal responsibility.
- Obtain quotes for shelter supplies and equipment, enter requisitions into finance plus software for Purchase Order approval
- Place orders through multiple vendors
- Process all invoice payments, close out Purchase orders
- Balance daily transactions, take completed deposits to city hall for processing
- Processed and balanced donation accounts, allocating funds for medical services and transportation as required.
- Create donation resolutions to accept donated funds through City Hall
- Enter employee hours for shelter employees into payroll software for bi-weekly paychecks
- Supported shelter managers with administrative tasks and provided supervision in their absence.
- Perform humane euthanasia as required for medical reasons, injuries, behavioral issues, and space
- Provided guidance to potential adopters regarding available pets
- Greet citizens when they enter the shelter, provided excellent customer service, and problem-solving skills
- Processed, approved/denied adoption applications received on-line and in person
- Answered multi-line phone system
- Responded to inquiries via email in a timely and professional manner
- Intake all stray animals, owner surrenders, enter them into chameleon shelter software, and provide initial vaccines and heart worm testing
- Assist with onsite/off site adoption events
- Create and process yearly city registration tags
- Process payments, and close out daily cash drawer
Hospital Administrator
Red Bluff Animal Hospital
Pasadena
07.1999 - 01.2018
- Managed day-to-day operations of busy multiple doctor practice to optimize patient care and clinic workflow.
- Manage multiple Doctors’ appointment and surgery schedule to ensure maximum patient care and client satisfaction
- Staff management of up to 15 employees. Provide leadership, coaching and expectations for personnel
- Monitored staff productivity, conducted evaluations, and resolved conflicts to enhance team performance.
- Implement new software systems and provide staff training/support
- Process new hire paperwork, maintain personnel files, and training packets
- Inventory and budget management for all medical and non-medical supplies
- Processed all incoming invoices and monthly vendor statements
- Enhanced clientele by implementing customer engagement initiatives.
- Demonstrate excellent communication skills with multiple vendors regarding purchase of materials, supplies, medical equipment and medications
Receptionist
Red Bluff Animal Hospital
Pasadena
01.1999 - 01.2018
- Provided outstanding personalized customer service to all clients.
- Managed multiple phone lines to ensure prompt client assistance and satisfaction
- Maintain daily appointment schedule to provide best care for patients
- Managed email correspondence efficiently
- Performed general data entry into multiple veterinary software programs
- Conducted training for new employees on company policies and performance standards
- Sorted, scanned, and organized medical files
- Processed end-of-day deposits accurately and on time
Veterinary Technician
Red Bluff Animal Hospital
Pasadena
01.1999 - 01.2018
- Assisted veterinarian in exam rooms and surgical procedures, contributing to efficient patient care
- Delivered personalized service to clients while managing care for up to 30 patients daily, ensuring each received appropriate attention
- Processed prescriptions accurately, ensuring timely availability of medications for patients
- Performed accurate data entry to maintain up-to-date records
- Trained new employees on company policy, procedure, and performance expectations
Education
High School -
Sam Rayburn High School
01-1996
Skills
- Medical treatment and shelter management
- Medical record management
- Medical records management
- Staff supervision and inventory control
- Budget management
- Budget administration
- Procurement management
- Client relationship management
Timeline
Senior Admin Assistant and Medical Team Supervisor
Pasadena Animal Control and Adoption
10.2018 - 03.2026
Hospital Administrator
Red Bluff Animal Hospital
07.1999 - 01.2018
Receptionist
Red Bluff Animal Hospital
01.1999 - 01.2018
Veterinary Technician
Red Bluff Animal Hospital
01.1999 - 01.2018
High School -
Sam Rayburn High School