Aimee Dunnuck
Gilbert,AZ
Summary
I possess a natural disposition for kindness and compassion, which directly contributes to the success of the companies I've worked for. Highly capable in managing multiple projects, prioritizing tasks, and fostering a positive team environment. Passionate about providing exceptional customer service through effective communication, problem-solving, and building rapport through meaningful conversations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
JPMorgan Chase Bank
08.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating the company website and online banking accounts, enhancing the overall user experience.
Retention Specialist
Freedom Financial Network
12.2018 - 06.2020
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Enhanced customer retention by effectively guiding clients in aligning their financial goals with achievable strategies.
Assistant Manager
Pieology Pizzeria
01.2016 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to improve performance and contribute to an exceptional guest experience.
Education
High School Diploma -
Chandler High School
Chandler, AZ05.2016
Skills
- Computer Proficiency
- Professional telephone demeanor
- De-Escalation and Persuasion Techniques
- Building client rapport
- Inbound and outbound calling
- Dispute Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
JPMorgan Chase Bank
08.2021 - 02.2023
Retention Specialist
Freedom Financial Network
12.2018 - 06.2020
Assistant Manager
Pieology Pizzeria
01.2016 - 12.2017
High School Diploma -
Chandler High School