Summary
Overview
Work History
Education
Skills
References
Timeline
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Aimee Hanna

Midlothian,TX

Summary

Dynamic manager with a proven track record, enhancing operational efficiency and team performance. Skilled in process improvement and employee supervision, I excel in developing strategies that significantly improve outcomes. Expert in MS Office Suite and adept at fostering customer engagement, my leadership ensures project success and stellar team building.

Overview

20
20
years of professional experience

Work History

Accel Schools Contractor

Accel Schools
Cleveland, OH
03.2024 - Current
  • Conducted individualized assessments of students' strengths and weaknesses to create effective intervention plans.
  • Facilitated onboarding process for new students and families.
  • Conducted virtual onboarding sessions for new students.
  • As the National Testing Coordinator Assistant, I met with school staff regarding testing plans, needed equipment, and equipment return.
  • Pulled reports to audit assigned courses, completed record requests and supported the Head of School with any needed audits or tasks.
  • Facilitated training sessions for fresh hires.

Assistant Operations Manager

Stride/K12 Schools
Midlothian, TX
07.2016 - 03.2024
  • Ensured that everything is set up behind the scenes for the 15,500 enrolled students.
  • Educated operations team on best practices, company policies and service excellence standards.
  • Assisted with interviewing and hiring of employee team members.
  • Provided guidance and support to team members in order to meet project deadlines.
  • Developed and implemented operational procedures.
  • Monitored daily operations for compliance.
  • Maintained accurate records of employee data.
  • Created detailed reports on project progress and performance metrics.
  • Identified areas for process improvement and developed strategies to enhance efficiency.
  • Collaborated with other departments to coordinate activities related to operations management.
  • Conducted regular meetings with staff members to discuss performance issues or concerns.

Personal Trainer

Contractor - Self Employed
05.2005 - 07.2017
  • Developed personalized fitness programs for clients based on their individual goals and needs.
  • Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
  • Monitored progress of clients during workouts and provided feedback and encouragement.
  • Demonstrated various exercises with the use of free weights and machines.
  • Assisted clients in setting realistic short-term and long-term goals.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN

Bachelor of Science - Exercise and Health Sciences -

AMU
04.2011

Skills

  • Medical History Documentation
  • Medical coding
  • Patient scheduling management
  • Strong leadership skills
  • Ability to work well independently and in a team environment
  • Organized and able to prioritize tasks
  • Effective Conflict Resolution
  • Excellent written and verbal communication skills
  • Program development and management
  • Process Improvement
  • Performance Tracking
  • Operations Management
  • Project Management
  • Team Dynamics Enhancement
  • Employee Recruitment
  • Mentorship Support
  • Customer Relationship Management
  • Analytical Report Creation
  • MS Office Suite
  • Proficient in Adobe Applications
  • Customer Relations
  • Payroll Management
  • Data analysis
  • Digital Communication Platforms

References

  • Jennifer Prince, jenprince23@gmail.com, 931-252-2301
  • Sonimar Villegas, taina1119@gmail.com, 210-687-2390
  • Lea King, leaking@k12.com, 843-845-8102
  • Kristen Herd, kristenherd82@gmail.com, 210-935-8472

Timeline

Accel Schools Contractor

Accel Schools
03.2024 - Current

Assistant Operations Manager

Stride/K12 Schools
07.2016 - 03.2024

Personal Trainer

Contractor - Self Employed
05.2005 - 07.2017

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Science - Exercise and Health Sciences -

AMU

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Aimee Hanna