Corporate Liaison Trainer
Aimee Hess
Comprehensive Pharmacy Services (CPS)
Liverpool,NY
16
years of professional experience
1
Certification
Corporate Liaison Trainer and Workflow Processing Specialist at Comprehensive Pharmacy Services (CPS) and KPH Healthcare Services, respectively. Excelled in streamlining processes to enhance partner satisfaction and improve team performance. Skilled in Microsoft Office and adept at relationship building, I significantly contributed to policy development and strategic planning, ensuring a results-driven approach to training and mentoring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Corporate Liaison Trainer
5 Years 4 Months- Assisted in training and designing procedures for new or revised business processes.
- Provided training sessions for internal staff members on best practices in managing partnerships, elevating team performance.
- Streamlined internal processes to improve response times, enhancing overall customer experience for partners.
- Produced data for analysis and decision-making.
Workflow Processing Specialist
13 Years 5 Months- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Science - Business
High School Diploma
Skills
Decision-Making
Relationship Building
Training and mentoring
Microsoft Office
Analytical and Critical Thinking
Conflict Resolution
Strategic Planning
Employee Orientation
Policy Development
Certification
- CPhT - Certified Pharmacy Technician
- New York Pharmacy Technician License - License Number 0004215-01
- Ohio Pharmacy Technician - License Number 09218553
- MSI Corporate Trainer- Certified 12/21/2022
- Certified Professional in Training Management - Certification Number NV152423
Timeline
Corporate Liaison Trainer
Comprehensive Pharmacy Services (CPS)
07.2021 - CurrentRead More
Workflow Processing Specialist
KPH Healthcare Services
02.2008 - 07.2021Read More
University of The People
Associate of Science from Business
Read More
Henninger High School
High School Diploma
Read More