Aimee Hess
Liverpool,NY
Summary
Corporate Liaison Trainer and Workflow Processing Specialist at Comprehensive Pharmacy Services (CPS) and KPH Healthcare Services, respectively. Excelled in streamlining processes to enhance partner satisfaction and improve team performance. Skilled in Microsoft Office and adept at relationship building, I significantly contributed to policy development and strategic planning, ensuring a results-driven approach to training and mentoring. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Corporate Liaison Trainer
Comprehensive Pharmacy Services (CPS)
2021.07 - Current
- Assisted in training and designing procedures for new or revised business processes.
- Provided training sessions for internal staff members on best practices in managing partnerships, elevating team performance.
- Streamlined internal processes to improve response times, enhancing overall customer experience for partners.
- Produced data for analysis and decision-making.
Workflow Processing Specialist
KPH Healthcare Services
2008.02 - 2021.07
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
Associate of Science - Business
University of The People
Pasadena, CA09.2024
High School Diploma -
Henninger High School
Syracuse, NY06.2000
Skills
- Decision-Making
- Relationship Building
- Training and mentoring
- Microsoft Office
- Analytical and Critical Thinking
- Conflict Resolution
- Strategic Planning
- Employee Orientation
- Policy Development
Certification
- CPhT - Certified Pharmacy Technician
- New York Pharmacy Technician License - License Number 0004215-01
- Ohio Pharmacy Technician - License Number 09218553
- MSI Corporate Trainer- Certified 12/21/2022
- Certified Professional in Training Management - Certification Number NV152423
Timeline
Corporate Liaison Trainer
Comprehensive Pharmacy Services (CPS)
2021.07 - Current
Workflow Processing Specialist
KPH Healthcare Services
2008.02 - 2021.07
Associate of Science - Business
University of The People
High School Diploma -
Henninger High School
- CPhT - Certified Pharmacy Technician
- New York Pharmacy Technician License - License Number 0004215-01
- Ohio Pharmacy Technician - License Number 09218553
- MSI Corporate Trainer- Certified 12/21/2022
- Certified Professional in Training Management - Certification Number NV152423
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