Aimee Mitchell

Handled emergency phone calls calmly and obtained pertinent information with composed approach. Used radio, telephone and computer system to update first responders with new information. Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations. Demonstrated leadership by making improvements to work processes and helping to train others. Maintained and updated crucial and confidential information, phone numbers and addresses. Coordinated with other supervisors, combining group efforts to achieve goals. Identified and corrected data entry errors to prevent duplication across systems. Wrote and updated dispatch training and policy manuals, maintaining optimal organization for maximum productivity. Maintained compliance with TCIC/NCIC regulations and audits while validating monthly records as the Terminal Agency Coordinator. Managed employee schedules and time-off requests to ensure appropriate staffing levels and efficiency. Reviewed, tracked, and processed employee time sheets for accuracy and timely payroll submission.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Developed new customer prospects or referrals to Suddenlink Business. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Generated leads for new sales through telephone and email contact with customers.