Aimee Phelan
Certifications
Degrees
Dynamic business professional with extensive expertise in operational management, training, and development across various sectors, including hospitality, sales, marketing, and human resources. Proven success in business consulting and development, utilizing creativity to craft impactful marketing and sales strategies that drive results. Strategic insight combined with innovative thinking consistently enhance growth and efficiency, while effective leadership fosters team collaboration and exceptional outcomes. Proficient in financial management and strategic growth initiatives, with a strong focus on building lasting customer relationships.
Work History
Owner and Managing Partner
2 Years 9 Months- Developed and executed targeted sales strategies to drive revenue growth
- Designed and implemented integrated marketing campaigns to enhance brand visibility
- Hired, trained, and coached staff to improve productivity and accountability.
- Managed day-to-day business operations.
- Planned and managed budgets effectively to ensure financial sustainability
- Facilitated effective communication processes
- Built brand presence while overseeing all marketing activities.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Shift Supervisor
3 Years 2 Months- Supervised barista shifts, maintained workflow consistency, and resolved service issues promptly.
- Trained new team members on beverage preparation, register procedures, and customer service standards.
- Coordinated opening and closing tasks, including stocking, cleaning, and equipment checks.
- Managed cash handling, register balancing, and transaction accuracy throughout shift operations.
- Monitored product quality, ensured recipe accuracy, and upheld presentation standards.
- Scheduled daily task coverage, assigned priorities, and adjusted staffing for service demands.
- Enforced food safety, sanitation, and workplace compliance across front-of-house activities.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Server Shift Leader
3 Years 2 Months- Directed daily operations to ensure smooth service and customer satisfaction
- Coordinated events
- Managed inventory
- Executed marketing and sales strategies to increase brand visibility and customer engagement for the bar such as developing daily specials (this was before social media became super popular)
- Responsible for recruitment, training, and employee development
- Supervised server team during peak service, ensuring smooth floor coverage and timely guest attention.
- Coordinated with kitchen and bar staff to streamline order flow and reduce service delays.
Education
Bachelor of Science - Colangelo College of Business
- 3.75 GPA
- Dean's List Fall Semester 2020
Bachelor of Science - Healthy Lifestyles And Fitness
- 3.75 GPA
- Magna Cum Laude
Skills
Certification
- AZ Title IV Liquor Certification (2026)
- AZ Food Handler's Card (2026)
- Proficient in various Admin/Operating systems, including Crunchtime, Ahola, Square, UKG, ADP, Par and Oracle.
- Proficient in Word, Excel, Power Point, Adobe Photoshop/illustrator
- B2b Sales, Enterprise Tech Experience (Zenput)
Timeline
Owner and Managing Partner
Shift Supervisor
Server Shift Leader
Grand Canyon University
Arizona State University
Personal Summary
Motivated, personable, and dedicated with a a passion for business ownership, customer service and operations. I bring a strong work-ethic, excellent communication skills, and a desire to create positive daily human interactions. As I begin a new chapter, I am excited to fully dedicate myself to a new opportunity in the service industry, bringing enthusiasm, reliability and a commitment to excellence.