Aimee Rae

As a stay at home parent I created and balanced all appointments for the household. Planned and budgeted for all household necessities including bills, doctors appointments and recreation. Homeschooled my daughter for a year and now have her successfully into her sophomore year of high school online where she is doing well. I took care of a large household and all that entails. I was on call 24/7 as chef, chafferer, cleaner and solver of all household mishaps.

• Transcribed phone messages and relayed to appropriate personnel.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Received and routed business correspondence to correct departments and staff members.
• Liaised with vendors, contractors and professional services personnel to properly process orders.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Kept reception area clean and neat to give visitors positive first impression.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Corresponded with clients through email, telephone or postal mail.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Utilized Quickbooks daily.

• Answered incoming calls, directing clients to individuals addressing specific needs.
• Oversaw office equipment maintenance to support continuous and uninterrupted operations.
• Received and routed business correspondence to correct departments and staff members.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Collected product payments from clients and updated account balances.
• Handled complaints and questions, and re-directed calls to other team members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Greeted customers and visitors in-person and via telephone calls.
• Acted as first point of contact and set appointments for prospective clients.
• Kept reception area clean and neat to give visitors positive first impression.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
• Promoted maintenance of professional and courteous customer interactions across reception personnel