Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Danielle Bradley

Jacksonville

Summary

Results-driven administrative professional with a strong background in customer service, office management, and organizational support. Streamlines operations through effective multitasking and process improvement. Skilled in Microsoft Office Suite and EMR systems, with expertise in scheduling and record-keeping to enhance client relations and team efficiency.

Overview

1
1
year of post-secondary education
13
13
years of professional experience

Work History

Stay at Home Parent

Self
Jacksonville
06.2024 - Current

Provided full-time, nurturing care for son, fostering early development and well-being

Researched and coordinated daycare options, enabling transition back to workforce

Initiated maternity leave in June 2024

Celebrated birth of child in October 2024

Food Delivery Driver

DoorDash/Uber
Jacksonville
05.2021 - Current
  • Navigated city streets efficiently to deliver food orders promptly.
  • Managed multiple deliveries simultaneously while adhering to timelines.
  • Utilized mobile apps for tracking orders and optimizing delivery routes.
  • Utilized GPS navigation systems to find most efficient routes for deliveries.
  • Ensured that the correct order was delivered to the customer.
  • Ensured food safety standards were followed during transport and delivery.
  • Communicated with customers to confirm order details and delivery status.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Adhered to local traffic laws at all times while delivering orders to customers.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Provided excellent customer service to enhance client satisfaction levels.

Delivery Driver

Domino's
Jacksonville
04.2023 - 06.2024
  • Delivered orders promptly to ensure customer satisfaction and repeat business.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated efficiently to optimize delivery routes and reduce wait times.
  • Navigated routes with relevant map programs and GPS systems.
  • Communicated effectively with customers regarding order status and delivery updates.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Assisted team members in preparing orders for timely dispatch during peak hours.
  • Maintained cleanliness and organization of delivery vehicle and equipment.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Cleaned interior and exterior of delivery vehicle at end of shift.
  • Followed safety protocols to ensure secure handling of food and materials.
  • Streamlined delivery process by grouping and routing packages to improve delivery times. according to designated areas to maintain efficient delivery times.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Performed thorough cleaning of both interior and exterior of delivery vehicle at shift end. of delivery vehicle at end of shift as needed.
  • Checked fuel level during shift and refueled to ensure vehicle readiness.

Front Desk Agent, Night Auditor, Front Desk Manage

Hilton Hotels
Jacksonville
07.2016 - 05.2021
  • Managed front desk operations, ensuring efficient guest check-ins/outs and accurate reservation handling.
  • Greeted guests warmly and provided check-in assistance at busy hotel reception.
  • Assisted with administrative duties, enhancing data entry accuracy, reporting efficiency, and customer inquiry resolution.
  • Welcomed guests upon arrival with a friendly demeanor warmly and provided check-in assistance at busy hotel reception.
  • Provided excellent customer service while upholding company policies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained front desk area, ensuring a welcoming atmosphere for arriving guests.
  • Maintained cleanliness of lobby area at all times.
  • Coordinated with housekeeping to maintain cleanliness and readiness of hotel rooms.
  • Managed reservation systems to ensure accurate guest bookings and room assignments.
  • Scheduled reservations for groups and special events.
  • Managed phone inquiries and provided assistance, responded to inquiries, and took messages.
  • Collaborated with team members to enhance front desk operations during peak hours.
  • Offered local recommendations and information to enhance guest experiences and stays.
  • Processed payments efficiently using hotel management software for seamless transactions.
  • Inputted guest information into computer system accurately and securely.
  • Ensured accurate cash handling and reconciliation responsibly throughout shift.
  • Performed nightly audits and reconciliations to ensure accurate financial records.
  • Managed nightly financial audits and reconciliations for hotel operations.
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Oversaw security camera feeds in lobby area to maintain security.
  • Supervised front desk staff, providing training and support for daily tasks.
  • Supervised front desk staff, training and supporting team members to improve service quality and operational effectiveness.

Medical Assistant

St. Johns Express Care
Jacksonville
01.2018 - 04.2018
  • Scheduled patient appointments and maintained accurate medical records to support efficient patient care.
  • Assisted with minor procedures and administered injections to enhance patient comfort and treatment outcomes.
  • Processed billing and verified insurance to ensure timely reimbursement and reduce patient payment delays.

Customer Service Specialist

Alluvion Staffing
Jacksonville
10.2013 - 05.2014
  • Executed outbound calls for Bank of America collections, achieving effective account resolutions.
  • Organized and updated records accurately and provided exceptional customer service.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed customer orders and managed account updates accurately.
  • Communicated product information clearly to enhance customer understanding.

Education

Diploma - Medical Assisting

Virginia College
Jacksonville, FL
01.2015 - 04.2016

Skills

  • Meal planning
  • Child Entertainment
  • Scheduling & Calendar Management
  • Daily logistics planning
  • Travel & Meeting Coordination
  • Family safety protocols
  • Customer Service & Client Relations
  • Customer support
  • Time management
  • Conflict resolution
  • Expense tracking
  • Detail orientation
  • Documentation
  • Microsoft Office
  • EMR & EHR Systems
  • Multi-Line Phone Systems
  • Scheduling efficiency
  • Organizational skills
  • Strong Organizational & Communication Skills
  • Effective communication
  • Interpersonal skills
  • Team collaboration
  • Teamwork
  • Problem solving
  • Adaptability to change
  • Adaptability
  • Critical thinking
  • Decision-making
  • Professional demeanor
  • Professionalism
  • First aid
  • Goal setting
  • Multitasking and prioritization
  • Office Administration and Management
  • Internet safety
  • Team leader
  • Home organization
  • Data Entry & Record Keeping
  • Multitasking and prioritization
  • Home organization
  • Travel & Meeting Coordination
  • Teamwork
  • First aid

Affiliations

  • HIPAA Compliance & Patient Privacy Training
  • Hospitality & Customer Service Training

Timeline

Stay at Home Parent

Self
06.2024 - Current

Delivery Driver

Domino's
04.2023 - 06.2024

Food Delivery Driver

DoorDash/Uber
05.2021 - Current

Medical Assistant

St. Johns Express Care
01.2018 - 04.2018

Front Desk Agent, Night Auditor, Front Desk Manage

Hilton Hotels
07.2016 - 05.2021

Diploma - Medical Assisting

Virginia College
01.2015 - 04.2016

Customer Service Specialist

Alluvion Staffing
10.2013 - 05.2014
Danielle Bradley