AIMEE SONNIER
ORANGE,USA
Summary
Dynamic and professional individual with a proven track record of delivering exceptional customer service. Skilled in investigating and resolving issues in accordance with company policies. Demonstrates expertise in implementing best claim practices while upholding industry and company ethics. Highly skilled in analytical thinking, driving efficiency, productivity, and revenue growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR ISP
The Hanover Insurance Group
02.2023 - Current
- Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, and new business.
- Developing an understanding of various financial reporting information and insurance performance measures.
- Complete file documentation according to best practices guidelines and can clearly explain account decisions.
- Communicates to resolve complex patient access and quality service matters.
- Accurately obtains and records eligibility and benefit information, including limitations and exclusions.
- Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another achieve optimal department results.
DOCUMENT CONTROL SPECIALIST
Kelly
06.2022 - 02.2023
- Respond to requests for document retrieval, both internally and externally.
- Implement a systematic approach to efficiently locate and distribute documents.
- Review documents for accuracy, completeness, and compliance with company standards.
- Implement measures to ensure the security and confidentiality of sensitive documents.
- Enter document data into electronic systems or databases, including metadata and document attributes.
INSURANCE SALES AND SERVICE REP
FB Taylor Insurance
11.2021 - 06.2022
- Correspond with insured or agent to obtain information by providing their account status or changes.
- Conduct thorough assessments of potential clients' insurance needs and provide tailored solutions.
- Process insurance applications, endorsements, renewals, and cancellations accurately and efficiently.
- Review and verify data, including principal sum and value of property on insurance applications and policies.
- Call on policyholders to deliver and explain policy, to analyze insurance programs and suggest additions.
WAREHOUSE MANAGER
Bubble Bath Co.
01.2021 - 11.2021
- Participate in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions.
- Implement and enforce quality control procedures to ensure accuracy and integrity of outgoing shipments.
- Coordinate with vendors and carriers to schedule deliveries and optimize transportation logistics.
- Prepare purchase orders and send copies to suppliers and to departments originating requests.
- Checked documentation for appropriate coding, catching errors and making revisions.
ALLSTATE
Licensed Insurance Agent
03.2018 - 09.2020
- Ensured necessary documents and notation was entered into the company CRM system accurately.
- Analyzed clients' current policies and provided recommendations for coverage adjustments.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
LICENSED PHARMACY TECHNICIAN
Walmart Pharmacy
05.2016 - 02.2018
- Interacted with customers to answer questions, provide information on medications, and address concerns.
- Received and reviewed prescription orders from customers, healthcare providers.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Assist in the preparation and dispensing of prescription medications under the supervision of a pharmacist.
- Operate cash registers to accept payment from customers.
Education
Bachelor of Science (B.S.) - Business Administration And Management
Lamar University
Beaumont, TX12.2022
Associate of Arts and Sciences - AAS - Business
Lamar State College Orange
01.2020
Skills
- Correspondence Management
- Accurate Data Entry
- Strong Interpersonal Skills
- Confidentiality
- Time Management
- Quality Assurance Experience
- Advance Microsoft Office Navigation
- Payment and Sales Knowledge
- Records Management
- Excellent Verbal & Written Communication
- Customer Service -Oriented
- Account Management
- Efficiency Optimization
- Document Analysis
- High Level of Concentration
- Claims Processing
- Fraud Prevention
- Conflict Resolution
- Negotiation Competency
- Ability To Multitask
Certification
Active Property and Casualty Insurance License, Texas Department of Insurance, March 2018
Active Life and Health Insurance License, Texas Department of Insurance, March 2018
License number 2277396
Timeline
SENIOR ISP
The Hanover Insurance Group
02.2023 - Current
DOCUMENT CONTROL SPECIALIST
Kelly
06.2022 - 02.2023
INSURANCE SALES AND SERVICE REP
FB Taylor Insurance
11.2021 - 06.2022
WAREHOUSE MANAGER
Bubble Bath Co.
01.2021 - 11.2021
ALLSTATE
Licensed Insurance Agent
03.2018 - 09.2020
LICENSED PHARMACY TECHNICIAN
Walmart Pharmacy
05.2016 - 02.2018
Bachelor of Science (B.S.) - Business Administration And Management
Lamar University
Associate of Arts and Sciences - AAS - Business
Lamar State College Orange
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