Elizabeth Hines
Ocala,FL
Summary
Seasoned office professional with extensive experience supporting executive, legal, and correctional operations. Skilled in scheduling, correspondence, filing systems, and data accuracy. Trusted to manage sensitive records, coordinate communication, and support smooth daily operations.
Overview
38
38
years of professional experience
Work History
Senior Clerk
Florida Department Of Corrections
Ocala, Florida
06.2026 - Current
- Ensured accuracy of data entries in departmental systems to maintain integrity of records. for accuracy in department systems and paper case files.
- Performed data entry into internal database systems ensuring accuracy of the information entered.
- Completed daily clerical tasks to support smooth operations.
- Sorted inmate records and secured confidential documents for state correctional operations.
- Filed and organized records to support secure document control standards.
- Monitored incoming mail, forms, and requests across correctional office workflows.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Responded to incoming telephone calls and directed them appropriately, directed calls, and took messages.
- Scheduled appointments and coordinated communication with custody and administrative teams.
- Drafted correspondence, reports, and routing paperwork for facility staff.
- Assisted supervisors with clerical tasks and daily office support activities.
- Oversaw daily office operations, streamlining filing, organization, and communication processes.
- Organized materials and set up office meetings inside and between departments.
- Organized travel arrangements for senior executives attending conferences or other business events.
- Facilitated meetings between senior staff and external vendors, enhancing collaboration and information exchange.
- Developed strategies for improving overall efficiency in the workplace through process automation initiatives.
- Ensured compliance with established policies, procedures and regulations.
- Adhered to strict confidentiality guidelines regarding sensitive information.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Reviewed contracts for accuracy before submitting them for approval.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Responded promptly to emails from both internal staff members and external customers seeking assistance.
- Computed, recorded and proofread data or reports.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Troubleshot office equipment, computer hardware and software issues.
Law Clerk Admin
JW Chalkley Law
Ocala, Fl
04.2024 - 06.2026
- Researched case law and statutes for legal memorandum preparation.
- Drafted pleadings, motions, and correspondence for JW Chalkley Law attorneys.
- Reviewed client files, organized supporting documents to enhance case management efficiency.
- Summarized discovery responses and highlighted relevant facts for attorney review.
- Communicated with clients to provide updates, gather documents, and coordinate scheduling needs.
- Tracked case status and maintained accurate records in legal files.
- Assisted attorneys with hearing preparation and trial exhibit organization.
- Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
- Updated attorney calendars with court dates, filing deadlines, and other important events.
- Kept firm's database updated with new information for cases and managed client records, policies and documents to facilitate work of the litigation team.
- Participated in client meetings to take notes regarding potential cases or matters under discussion.
- Provided quality control, eliminating downtime to maximize revenue.
Executive Assistant
Federal Bureau of Investigation, FBI
Washington, DC
04.2005 - 09.2020
- Managed executive calendars for FBI leadership and coordinated priority appointments.
- Coordinated multiple executive schedules using an online calendaring system to optimize meeting efficiency.
- Scheduled meetings, conference rooms, and teleconference logistics across FBI offices.
- Set up meeting and event logistics for senior management and update calendars.
- Screened calls, emails, and visitors with discretion and professionalism.
- Monitored incoming emails and responded accordingly in a timely manner.
- Facilitated communication between executives, field offices, and administrative staff to ensure clarity and alignment of information.
- Facilitated communication between senior management and staff.
- Participated in frequent communication with other administrative team members, human resources, and the finance department on special projects and events.
- Tracked sensitive records, files, and action items following federal procedures.
- Maintained confidential records and files related to executive operations.
- Protected business operations by maintaining confidentiality of sensitive information and records.
- Set up meetings and event logistics for senior management and update calendars.
- Prepared briefing materials, correspondence, and memos for Bureau executives.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Took detailed notes in meetings and disseminated information afterward.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Arranged domestic travel, itineraries, and expense documentation for senior agents.
- Developed effective filing systems for easy retrieval of information when needed.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Managed all aspects of catering needs for special events hosted by the organization.
- Welcomed visitors warmly upon their arrival at the office to create a positive impression. warmly upon arrival at the office premises.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Worked as an Executive Assistant at FBI Headquarters on the Director Floor, supporting all of the Executives underneath the Director of the FBI.
Administrative Assistant
Federal Bureau of Investigation, FBI
Miami, FL
01.1995 - 04.2005
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed FBI correspondence, calendars, and executive meeting schedules.
- Coordinated travel arrangements, prepared briefing materials, and managed office logistics to support executive functions.
- Tracked office supplies and processed procurement requests.
- Prepared confidential documents and maintained secure administrative records.
- Drafted memos, letters, and reports using Microsoft Office.
- Organized case files and updated electronic filing systems.
- Supported FBI staff with clerical tasks and daily office operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed confidential documents securely according to established protocols. in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Organized and executed mailings, ensuring timely delivery. including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Proofread content for typo-free emails and documentation.
- Facilitated communication between different departments within the organization.
- Performed research on various topics to support management needs. on various topics as requested by management.
- Developed and maintained filing systems for confidential documents and records.
- Oversaw staff correspondence and record tracking, enhancing data communication processes and contributing to smoother office operations.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Worked as Administrative Assistant in various departments such as Quantico, Tysons Corner, and Washington DC Headquarters.
Fingerprint Examiner and Data Entry
Federal Bureau of Investigation Headquarters
Washington , DC
04.1989 - 01.1995
- Processed fingerprints for classification at FBI headquarters.
- Reviewed FBI Headquarters case files to ensure policy compliance and accuracy of records.
- Checked federal records in accordance with Headquarters procedures and reporting standards to maintain integrity.
- Maintained secure Headquarters records and managed sensitive case documentation.
- Investigated inconsistencies in documentation and third-party reports to uphold data reliability.
Education
High School Diploma -
James Robinson Secondary
Burke, VA06-1982
Some College (No Degree) - Business Management/Accounting
Northern Virginia Community College
Annandale, VASkills
- Records management
- Document control
- Document management
- Office administration
- File management
- Office software management
- Microsoft Office Suite
- Administrative support
- Scheduling and planning
- Meeting organization
- Operational efficiency
- Time management
- Correspondence management
- Professional correspondence
- Professional discretion
- Confidentiality
- Attention to detail
- Administrative tasks
- Confidential records
Timeline
Senior Clerk
Florida Department Of Corrections
06.2026 - Current
Law Clerk Admin
JW Chalkley Law
04.2024 - 06.2026
Executive Assistant
Federal Bureau of Investigation, FBI
04.2005 - 09.2020
Administrative Assistant
Federal Bureau of Investigation, FBI
01.1995 - 04.2005
Fingerprint Examiner and Data Entry
Federal Bureau of Investigation Headquarters
04.1989 - 01.1995
High School Diploma -
James Robinson Secondary
Some College (No Degree) - Business Management/Accounting
Northern Virginia Community College