AIMEE STRICKLAND
Pearl
Summary
Dynamic and detail-oriented professional recognized for exceptional communication, problem-solving, and organizational abilities. Proven track record of effective collaboration within teams and independently to achieve objectives and deliver high-quality results. Quickly masters new systems and adapts to evolving environments while consistently upholding a strong work ethic and a positive attitude. Committed to driving success through a proactive approach and a focus on continuous improvement.
Overview
4
4
years of professional experience
Work History
Client Care Specialist
AirSouth Cooling, Heating, Plumbing, and Electrical
Mendenhall, MS
02.2024 - Current
- Responded to all client inquiries and asked pertinent questions to help resolve the situation.
- Followed up with clients, mailed out applications, and answered incoming calls to provide excellent customer service.
- Answered customer questions over the phone, via email, and via live chat.
- Interacted with team members from various departments to research and resolve customer issues.
- Completed sales, processed payments, and made delivery arrangements.
- Managed client case histories.
- Facilitated onboarding and training for new team members.
- Addressed recurring customer complaints.
Child Care Provider
Eastside Baptist Church
Pearl, MS
08.2022 - 11.2022
- Kept an eye on the entrances and exits to ensure a safe and orderly environment.
- Observed play activities in order to identify both positive and negative behaviors.
- Positive reinforcement, behavior modeling, and collaboration with parents helped me maintain group discipline.
- Used discipline when they broke the rules to keep children safe and teach manners.
- Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading.
- Spoke with parents about their daily activities, as well as positive and negative developments.
- Kept track of the children's behavior, the food they are, and the medications they were given.
- Kept everything tidy, clean, and sanitized.
Education
High School - General Studies
New Summit School
Jackson, MS01-2019
Skills
- Effective time management
- Strong verbal and non-verbal communication
- Strategic issue analysis
- Ensures accountability in tasks
- Skilled in digital tools
- Quickly adjusting to change
- Detail-oriented analysis
- Collaborative teamwork
- Proficient in prioritizing tasks during demanding circumstances
Timeline
Client Care Specialist
AirSouth Cooling, Heating, Plumbing, and Electrical
02.2024 - Current
Child Care Provider
Eastside Baptist Church
08.2022 - 11.2022
High School - General Studies
New Summit School