Sarah Toma
Eagle Point
Summary
Dynamic Client Care Specialist with a proven track record at Rogue Revitalize Medical Spa, excelling in customer relations and problem-solving. Enhanced client satisfaction through effective communication and meticulous documentation, while streamlining appointment management. Recognized for adaptability and teamwork, consistently exceeding expectations in service delivery and client engagement.
Overview
24
24
years of professional experience
Work History
Client Care Specialist
Rogue Revitalize Medical Spa
Medford, OR
02.2025 - Current
- Provided exceptional customer service, addressing client inquiries and resolving issues efficiently.
- Assisted clients with treatment scheduling, ensuring optimal appointment management and follow-up.
- Maintained accurate client records in electronic health systems to support seamless service delivery.
- Educated clients on spa services and products, enhancing their overall experience and satisfaction.
- Collaborated with medical staff to ensure high-quality care and adherence to safety protocols.
- Coordinated promotional events, increasing client engagement and awareness of new services offered.
- Streamlined communication processes between clients and staff, improving operational efficiency within the spa.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Demonstrated empathy towards clients' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email, and text.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Finalized sales, processed payments and scheduled deliveries.
- Built strong relationships with clients, consistently exceeding their expectations with quality service.
- Maintained accurate records documenting client interactions, progress updates, completed tasks, or any other pertinent information that may be necessary to effectively manage ongoing relationships with clients.
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Conducted cold outreach to generate new client leads
- Supported marketing efforts through direct client engagement and social media posts.
Receptionist
Cookie Cutters Haircuts For Kids
Medford, OR
05.2022 - 01.2025
- Greeted and assisted clients, ensuring a welcoming environment for children and parents.
- Managed appointment scheduling through phone systems and online platforms, optimizing client flow.
- Provided accurate information on services and products, enhancing customer satisfaction.
- Maintained cleanliness and organization of reception area, contributing to positive first impressions.
- Collaborated with stylists to communicate service requirements, ensuring seamless client experiences.
- Addressed client inquiries and resolved issues promptly, fostering strong relationships with families.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Pre-school Teacher
New Dimension Christian School
Medford, OR
08.2009 - 05.2013
- Developed and implemented engaging lesson plans aligned with early childhood education standards.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development.
- Collaborated with parents to support children's learning and address developmental needs.
- Assessed student progress regularly to tailor instruction and enhance individual learning experiences.
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Sales Associate
Sears
Medford, OR
07.2007 - 02.2008
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
- Utilized point-of-sale systems for efficient transaction processing and accurate financial reporting.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Pre-school Teacher
Blossom Hills Early Child Development Center
Medford, OR
09.2002 - 02.2007
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Boosted children's social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social and emotional progress.
- Assisted and supervised 20+ children through entire school day.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Increased parent involvement by effectively communicating with families about upcoming events and student progress reports.
- Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
Education
High School Diploma -
Cascade Christian High School
Medford, ORSkills
Customer relations
Document review
Teamwork and collaboration
Time management
Attention to detail
Multitasking
Problem-solving abilities
Reliability
Adaptability and flexibility
Effective communication
Team collaboration
Organizational skills
Client documentation
Task prioritization
Interpersonal skills
Professionalism
Continuous improvement
Client needs assessment
File management
Child development
Timeline
Client Care Specialist
Rogue Revitalize Medical Spa
02.2025 - Current
Receptionist
Cookie Cutters Haircuts For Kids
05.2022 - 01.2025
Pre-school Teacher
New Dimension Christian School
08.2009 - 05.2013
Sales Associate
Sears
07.2007 - 02.2008
Pre-school Teacher
Blossom Hills Early Child Development Center
09.2002 - 02.2007
High School Diploma -
Cascade Christian High School