Gabrielle M Garcia
Royal Palm Beach
Summary
Motivated Client Care Specialist with a track record of achieving exceptional results independently. Skilled in tackling challenging tasks in high-pressure, fast-paced settings. Demonstrated ability to excel in delivering top-notch customer service and support. Strong team player with keen eye for detail and passion for exceeding expectations.
Overview
6
6
years of professional experience
Work History
Client Care Specialist
Palm Beach County Tax Collector’s Office
11.2024 - Current
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided exceptional customer service by following up with clients, mailing out and responding to incoming calls.
- Interacted with team members across departments to research and resolve customer issues.
- Conducted case management activities and services with multidisciplinary team.
- Providing services for registration , Florida title transfer, out of state title transfer, foreign title transfer, property tax and sanction looking up and providing information on how to clear the sanctions.
In Store Shopper
Amazon
11.2020 - 12.2020
- Greeted customers and bagged orders
- Organized workstations and supplies
- Restocked supplies
- Communicated with customers about their order through the Prime app
- Brought customers their Prime order to their car.
Sales Associate
Walmart
08.2020 - 11.2020
- Managed restocked Women, Men, Boys, Girls, and Baby clothes
- Organized and rearranged tables, clothing racks, and shelves
- Managed restocked and pulled overstocked items from the sales floor
- Maintained returns and assisted fellow associates as needed throughout the store
Cashier
Winn Dixie
07.2020 - 08.2020
- Ringing out customer's purchases
- Maintained a neat and clean workstation
- Greeted customers in a friendly manner
Paid Summer Intern
Palm Beach County School District
06.2019 - 07.2019
- Organized company files and created a support system
- Maintained physical files and digitized records and organized those records
- Compiled welcome folders for incoming teachers and their families from Spain.
Education
AA Degree - psychology
Palm Beach State College
Lake Worth, FL05-2022
Bachelor of Science - Psychology, Clinical track
University of Central Florida
Orlando, FL08-2024
Skills
- Word Certified
- Powerpoint Certified
- FRIVIS Certified
- ORION Certified
- Aumentum certified
- Organizational
- Public Relations
- Teamwork
- Professionalism
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Document review
- Customer relations
- Maintain case files
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving
- Teamwork and collaboration
- Active listening
- Analytical thinking
LANGUAGES
English: Fluent
Spanish: Basic
Timeline
Client Care Specialist
Palm Beach County Tax Collector’s Office
11.2024 - Current
In Store Shopper
Amazon
11.2020 - 12.2020
Sales Associate
Walmart
08.2020 - 11.2020
Cashier
Winn Dixie
07.2020 - 08.2020
Paid Summer Intern
Palm Beach County School District
06.2019 - 07.2019
AA Degree - psychology
Palm Beach State College
Bachelor of Science - Psychology, Clinical track
University of Central Florida
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