Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Gabrielle M Garcia

Royal Palm Beach

Summary

Motivated Client Care Specialist with a track record of achieving exceptional results independently. Skilled in tackling challenging tasks in high-pressure, fast-paced settings. Demonstrated ability to excel in delivering top-notch customer service and support. Strong team player with keen eye for detail and passion for exceeding expectations.

Overview

6
6
years of professional experience

Work History

Client Care Specialist

Palm Beach County Tax Collector’s Office
11.2024 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided exceptional customer service by following up with clients, mailing out and responding to incoming calls.
  • Interacted with team members across departments to research and resolve customer issues.
  • Conducted case management activities and services with multidisciplinary team.
  • Providing services for registration , Florida title transfer, out of state title transfer, foreign title transfer, property tax and sanction looking up and providing information on how to clear the sanctions.

In Store Shopper

Amazon
11.2020 - 12.2020
  • Greeted customers and bagged orders
  • Organized workstations and supplies
  • Restocked supplies
  • Communicated with customers about their order through the Prime app
  • Brought customers their Prime order to their car.

Sales Associate

Walmart
08.2020 - 11.2020
  • Managed restocked Women, Men, Boys, Girls, and Baby clothes
  • Organized and rearranged tables, clothing racks, and shelves
  • Managed restocked and pulled overstocked items from the sales floor
  • Maintained returns and assisted fellow associates as needed throughout the store

Cashier

Winn Dixie
07.2020 - 08.2020
  • Ringing out customer's purchases
  • Maintained a neat and clean workstation
  • Greeted customers in a friendly manner

Paid Summer Intern

Palm Beach County School District
06.2019 - 07.2019
  • Organized company files and created a support system
  • Maintained physical files and digitized records and organized those records
  • Compiled welcome folders for incoming teachers and their families from Spain.

Education

AA Degree - psychology

Palm Beach State College
Lake Worth, FL
05-2022

Bachelor of Science - Psychology, Clinical track

University of Central Florida
Orlando, FL
08-2024

Skills

  • Word Certified
  • Powerpoint Certified
  • FRIVIS Certified
  • ORION Certified
  • Aumentum certified
  • Organizational
  • Public Relations
  • Teamwork
  • Professionalism
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Document review
  • Customer relations
  • Maintain case files
  • Adaptability and flexibility
  • Multitasking Abilities
  • Problem-solving
  • Teamwork and collaboration
  • Active listening
  • Analytical thinking

LANGUAGES

English: Fluent
Spanish: Basic

Timeline

Client Care Specialist

Palm Beach County Tax Collector’s Office
11.2024 - Current

In Store Shopper

Amazon
11.2020 - 12.2020

Sales Associate

Walmart
08.2020 - 11.2020

Cashier

Winn Dixie
07.2020 - 08.2020

Paid Summer Intern

Palm Beach County School District
06.2019 - 07.2019

AA Degree - psychology

Palm Beach State College

Bachelor of Science - Psychology, Clinical track

University of Central Florida
Gabrielle M Garcia