Whitney Simmons
Colfax,USA
Summary
Detail-oriented Client Care Specialist experienced in providing knowledgeable service to clients. Demonstrated commitment to exceeding customer expectations through proactive support and attention to detail. Focused on continuous learning and growth in animal care field while embracing new professional challenges.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Client Care Specialist
Agape Pet Services
Kernersville, USA
11.2020 - Current
- Maintained relationships with clients and veterinary partners to foster collaboration and satisfaction
- Coordinated driver schedules for pick-ups at veterinary hospitals and client homes.
- Managed ordering of retail products and operations supplies to support service delivery
- Oversaw inventory management processes to ensure optimal stock levels.
- Pet Cremation and Aftercare
Veterinary Technician
Skeet Club Veterinary Hospital
High Point, USA
09.2017 - 11.2020
- Collected detailed patient medical history from clients to enhance care planning
- Observed vital signs of hospitalized patients
- Obtained pertinent patient medical history from clients
- Conducted inventory of hospital supplies
- Collaborated with management to develop and implement strategies for improved workflow and client satisfaction
Front of House Manager
The Village Market of Emerald Isle
Emerald Isle, USA
08.2014 - 02.2016
- Developed training program for new employees to ensure smooth onboarding
- Provided onboarding support to new employees to ensure smooth integration into the team.
- Managed inventory and procurement of office supplies and retail items to maintain operational efficiency
- Coordinated employee scheduling to optimize staffing levels and meet service demands
Education
High school diploma -
Northwest Guilford High School
Greensboro, NCBachelor's degree - Hospitality and Tourism Management
University of NC- Greensboro
Veterinary Technology -
San Juan College
Emergency Medical Technology -
Guilford Technical Community College
Skills
- Client management
- Microsoft Office
- Veterinary practice
- Patient care coordination
- Patient care techniques
- Front office coordination
- Inventory control
- Scheduling
- Dispatching
- Team management
- Team training
- Sales
- Organizational skills
- Workflow optimization
- Detail orientation
- Emergency response
- Service quality improvement
- Client retention
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Outlook
- Calendar
- Financial reporting
- Payroll
- Time management
- Communication skills
- Problem solving
- Supervising experience
- Administrative experience
- Inventory
- Computer skills
- Front desk
- Anatomy knowledge
- Client engagement Experience
- Supply chain management
- Emergency response
- Service quality improvement
- Client retention
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Client Care Specialist
Agape Pet Services
11.2020 - Current
Veterinary Technician
Skeet Club Veterinary Hospital
09.2017 - 11.2020
Front of House Manager
The Village Market of Emerald Isle
08.2014 - 02.2016
High school diploma -
Northwest Guilford High School
Bachelor's degree - Hospitality and Tourism Management
University of NC- Greensboro
Veterinary Technology -
San Juan College
Emergency Medical Technology -
Guilford Technical Community College