- Food Photography
- Food Tourism
- Knitting and Crocheting
- Animal Care
- Video Gaming
- Avid Reader
- Personal Development and Self-Improvement
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Gardening
- I have a passion for photography
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
- Drawing and Painting
- Cake Decorating
- Bread Making
- Baking
- I participate in low-impact exercises to strengthen core muscles
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Strategy Games
- Crafting and DIY Projects
Jordan Collins
Lubbock,TX
Summary
Dedicated Client Care Specialist with strong skills in client scheduling and appointment management. Educates clients on therapy services, ensuring informed decision-making and satisfaction. Committed to enhancing patient experience through efficient administrative support and reliable communication.
Overview
12
12
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy and Balance Center
Lubbock, TX
11.2023 - Current
- Managed client scheduling and appointment reminders to enhance operational efficiency.
- Educated clients on therapy services and program options to support informed decision-making.
- Trained new staff on administrative procedures and software systems for optimal performance.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted in maintaining accurate patient records and documentation compliance.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Organized office inventory and supplies, resulting in an optimally equipped work environment for staff members.
- Facilitated smooth check-in process for new patients, guiding them through necessary paperwork completion efficiently.
- Coordinated referral processes, working closely with physicians'' offices to secure necessary authorizations for timely care delivery.
- Coordinated insurance authorizations for physical therapy, minimizing financial barriers for patients seeking necessary care.
Patient Services Representative
Mortenson Family Dental
Lubbock, TX
12.2022 - 11.2023
- Answered patient questions and fielded complaints to resolve issues.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in the computer system.
- Scheduled patient appointments and procedures.
- Registered patients by verifying records to update computer systems and patient charts.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Routed laboratory or diagnostic results to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Bank Teller
Fifth Third Bank
Cincinnati, OH
01.2022 - 09.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on the use of banking websites and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Server/Lead Cashier
Skyline Chili
Cincinnati, OH
09.2018 - 12.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned other teammates' work tasks to train as backup.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Worked with POS systems to place orders, manage bills and issue receipts.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Balanced cash drawer at beginning and close of shift.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Learned other teammates' work tasks to train as backup.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Babysitter
Self-employed
Cincinnati, OH
01.2014 - 07.2018
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Responsibly watched children while parents were out.
- Helped complete homework, school projects and chores.
- Organized creative activities to develop children's physical, emotional and social growth.
- Led hands-on activities consistent with child's interests and skills.
- Helped prepare and serve nutritionally balanced meals and snacks for children.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Enforced rules to teach good manners and maintain a safe environment.
- Monitored children's safety and well-being to prevent accidents and falls.
Education
High School Diploma -
Homeschooling
Cincinnati, OH07.2016
Skills
- Customer relations
- Document review
- Confidentiality
- Front desk operations
- HIPAA compliance
- Office administration
- Microsoft office
- Patient registration
- Reminder calls
- Documentation
- Patient relations
- Payment collection
- Referral verification
- EMR / EHR
- Petty cash management
- Recording patient histories
- Scheduling appointments
- Appointment confirmation
- Deposit and Withdrawal Management
- Bill Payment Receipt
- Cash Register Operations
- Cash Counting
- Transaction Error Identification
- Phone Inquiries
- Food Handling & Safety
- Kitchen Sanitization
- Behavior Management
- Arts & Crafts
- Photography
- Creative design
- Motivating students
- Materials Preparation
- Special needs education
- Routing lab results
- Pleasant speaking voice
- Relationship Building
- Understanding of some dental & medical insurances
- Check Cashing
- Financial Statements
- Night Deposit Transactions
- Mobile Banking
- Food and Beverage Service
- Food Preparation
- Customer Relations
- Activity Planning
- Group and individual instruction
- Student engagement
- Curriculum planning and implementation
- Detailed instruction
- Planning & organizing
Interests
Timeline
Client Care Specialist
Fyzical Therapy and Balance Center
11.2023 - Current
Patient Services Representative
Mortenson Family Dental
12.2022 - 11.2023
Bank Teller
Fifth Third Bank
01.2022 - 09.2022
Server/Lead Cashier
Skyline Chili
09.2018 - 12.2021
Babysitter
Self-employed
01.2014 - 07.2018
High School Diploma -
Homeschooling