Kaitlin Minor
Allentown,PA
Summary
Dynamic professional with extensive experience in customer-facing clinical and retail environments, showcasing exceptional communication, empathy, and problem-solving skills. Proficient in streamlining patient and guest interactions through organized scheduling, precise data entry, and thorough benefits verification, contributing to enhanced operational efficiency and improved follow-up processes. Collaborative team player who adapts swiftly to changing environments while upholding HIPAA compliance and actively pursuing growth opportunities in clinical administration. Committed to continuous professional development and eager to embrace new challenges for knowledge expansion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CLIENT CARE SPECIALIST
FYZICAL Therapy and Balance Center
FAIRLESS HILLS
12.2024 - 12.2025
- Streamlined patient check-in and EMR entry to reduce wait times and improve data accuracy.
- Scheduled and coordinated provider calendars to maximize clinic appointment availability.
- Verified insurance benefits and processed payments to ensure timely revenue capture.
- Managed patient communications and referrals to increase follow-up appointment adherence.
- Conducted intake and maintained HIPAA-compliant records to support clinical workflows and quality care.
GUEST ADVOCATE
Target
NESHAMINY
08.2022 - 11.2024
- Process returns and handle other guest inquiries.
- Keep a tidy and organized work environment.
- Answer questions through phone calls and the guest service desk.
- Regularly acknowledged for exceptional service and commitment to improving the customer experience.
- Working with team members to fulfill all duties and collaborate efficiently.
Education
BACHELOR'S -
Strayer University of Pennsylvania
Philadelphia03-2026
ASSOCIATES - undefined
Columbus State Community College
Columbus05-2022
Skills
- Customer relations (Experienced)
- Customer relations
- Application processing
- Document analysis
- Teamwork
- Attention to detail
- Adaptability and flexibility
Certification
- CERTIFIED SECURITY PRO - TestOut
- COMPETENCY IN NETWORKING - CompTIA
- CERTIFIED PC PRO - TestOut
- IT FUNDAMENTALS PRO - TestOut
Timeline
CLIENT CARE SPECIALIST
FYZICAL Therapy and Balance Center
12.2024 - 12.2025
GUEST ADVOCATE
Target
08.2022 - 11.2024
ASSOCIATES - undefined
Columbus State Community College
BACHELOR'S -
Strayer University of Pennsylvania