Christina Pisciottano
Port Orange
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy and Balance Center
Port Orange
09.2024 - Current
- Greeted patients in person and over the phone in a friendly, professional manner.
- Scheduled and confirmed physical therapy appointments.
- Verified insurance coverage and obtained prior authorizations as needed.
- Explained insurance benefits and out-of-pocket costs to patients.
- Collected patient information and updated records accurately.
- Managed front desk tasks including answering phones, checking in patients, and processing payments.
- Coordinated with therapists to support smooth patient care and scheduling.
Remote Office Administrative Assistant
Rise Up Counseling
Marlboro
07.2024 - 09.2024
- Answered phone calls and helped clients with questions.
- Scheduled appointments and meetings.
- Checked insurance benefits and confirmed details for group meetings.
- Helped with daily office tasks and kept things organized.
Office Supervisor
Hackensack Meridian Health
Neptune City
02.2023 - 04.2024
- Managed day-to-day operations of the clinical office, including scheduling appointments, surgical procedures, and triaging patients.
- Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Prepared documents necessary for insurance claims and authorizations.
- Billing and coding.
- Scheduled meetings, appointments and travel arrangements for providers.
- Assisted with recruitment processes including interviewing potential candidates.
- Delegated work to staff, setting priorities and goals.
Surgical Coordinator
Jersey Shore Advanced Surgical Associates
Neptune City
07.2013 - 02.2023
- Scheduling multiple surgeries on a daily basis, coordinating availability of 4 busy surgeons.
- Obtained and reviewed surgical consents, educated them on pre- and post-ad operative expectations
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Advise patients on necessary pre-operative surgical clearances, pre admission testing
Education
High School Diploma -
Toms River High School North
Toms River, NJ06-2011
Skills
- Excellent verbal and written communication
- Strong customer service and client support
- Resourceful multitasker in fast-paced environments
- Team-oriented with a positive, professional attitude
- Experienced in administrative and office support
Timeline
Client Care Specialist
Fyzical Therapy and Balance Center
09.2024 - Current
Remote Office Administrative Assistant
Rise Up Counseling
07.2024 - 09.2024
Office Supervisor
Hackensack Meridian Health
02.2023 - 04.2024
Surgical Coordinator
Jersey Shore Advanced Surgical Associates
07.2013 - 02.2023
High School Diploma -
Toms River High School North
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