Allison Diederich
North Kansas City,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Client Care Specialist
EShipping LLC
06.2022 - Current
- Interacted with team members across departments to research and resolve customer issues.
- Answered phone calls and responded to customer emails.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Schedule pickups according to customer needs.
Client Care Team/ Veterinary Assistant
Eagle Animal Hospital
02.2019 - 06.2022
- Answer phone calls
- Greet clients
- Schedule appointments
- Administer vaccines and medication as instructed
- Restraining pets for radiographs
- Prepping pets for surgery as instructed
- Filling medications
Front Desk Receptionist
Tomahawk Animal Hospital
02.2018 - 02.2019
- Answer phone calls
- Greet clients
- Schedule appointments
- Run blood work
- Fill medications
Team Member
WOOF'S PLAY AND STAY
09.2017 - 07.2018
- Interacting with the dogs in the indoor/outdoor yards
- Cleaning play areas and boarding suites
- Feeding and giving medications
- Bayhost
Education
Associate's degree - Liberal Arts & Sciences
Johnson County Community College
Overland Park, KS05.2016
High School Diploma -
Olathe North Sr High School
Olathe, KS05.2012
Skills
- Proficient in CRM and ESM
- Effective Communication
- Experienced with multiple phone lines
- Shipment Coordination
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
Timeline
Client Care Specialist
EShipping LLC
06.2022 - Current
Client Care Team/ Veterinary Assistant
Eagle Animal Hospital
02.2019 - 06.2022
Front Desk Receptionist
Tomahawk Animal Hospital
02.2018 - 02.2019
Team Member
WOOF'S PLAY AND STAY
09.2017 - 07.2018
Associate's degree - Liberal Arts & Sciences
Johnson County Community College
High School Diploma -
Olathe North Sr High School