Summary
Overview
Work History
Education
Skills
Language
Timeline
Generic

William Mapakaitolo

Sacramento,CA

Summary

I am very hard working and is always willing to go the extra mile to achieve my goals in everything I do. I know that hard work and determination is important, and I strive for nothing but excellence in every challenge and I always strive to have a good work ethics.

Overview

5
5
years of professional experience

Work History

Client Care Specialist

Wag Hotels
Sacramento, CA
03.2025 - Current
  • Provided exceptional client support via phone, email, and chat to resolve inquiries efficiently.
  • Assisted in onboarding new clients by guiding them through services and platform usage.
  • Developed and maintained comprehensive knowledge of products to enhance client interactions.
  • Collaborated with cross-functional teams to address client concerns and improve service delivery.

Vice Treasurer

Tonga Student Association
01.2024 - 11.2024
  • Safeguard of the account money for the Tonga student association and keeping all financial records and financial reports of the Tonga student association.
  • Preparing financial reports and reporting these to concerning parties of this association and backing them with valid documents like invoices.
  • University of the South Pacific Laucala Campus

Customer Service Agent

GAT Airlines Ground Support
Sacramento, CA
10.2022 - 07.2023
  • Check in passengers on their flights and make sure that every customer reaches their final destinations.
  • Assist customers directly by booking their flights and helping them with refunds or returns and accommodate them when delays or cancellations occur.

Account Manager

Greywind Marketing
Sacramento, CA
01.2022 - 08.2022
  • Drove sales of company products and services by meeting customers directly and using a strategic and organized approach
  • Train new recruits on how to approach customers directly when selling the company products with the upmost professionalism.

IT Technical Support Intern

University of the South Pacific Tonga Campus
02.2021 - 11.2021
  • Resolve computer software or hardware operation problems for students.
  • Aid in setting up new computers, printers, and other IT-related equipment in the University’s Tonga Campus.

Education

Bachelors of commerce - Accounting and Economic studies

University of the South Pacific
Fiji Laucala Campus
04.2025

High School Diploma - undefined

Tonga College
Tongatapu
11.2019

Skills

  • Account Management
  • Customer Relationship Management (CRM)
  • Customer service
  • Problem resolution
  • Upselling
  • Outstanding communication skills

Language

I speak Tongan and English, Tongan language as my first language and I also speak English very fluently.

Timeline

Client Care Specialist

Wag Hotels
03.2025 - Current

Vice Treasurer

Tonga Student Association
01.2024 - 11.2024

Customer Service Agent

GAT Airlines Ground Support
10.2022 - 07.2023

Account Manager

Greywind Marketing
01.2022 - 08.2022

IT Technical Support Intern

University of the South Pacific Tonga Campus
02.2021 - 11.2021

Bachelors of commerce - Accounting and Economic studies

University of the South Pacific

High School Diploma - undefined

Tonga College
William Mapakaitolo