William Mapakaitolo
Sacramento,CA
Summary
I am very hard working and is always willing to go the extra mile to achieve my goals in everything I do. I know that hard work and determination is important, and I strive for nothing but excellence in every challenge and I always strive to have a good work ethics.
Overview
5
5
years of professional experience
Work History
Client Care Specialist
Wag Hotels
Sacramento, CA
03.2025 - Current
- Provided exceptional client support via phone, email, and chat to resolve inquiries efficiently.
- Assisted in onboarding new clients by guiding them through services and platform usage.
- Developed and maintained comprehensive knowledge of products to enhance client interactions.
- Collaborated with cross-functional teams to address client concerns and improve service delivery.
Vice Treasurer
Tonga Student Association
01.2024 - 11.2024
- Safeguard of the account money for the Tonga student association and keeping all financial records and financial reports of the Tonga student association.
- Preparing financial reports and reporting these to concerning parties of this association and backing them with valid documents like invoices.
- University of the South Pacific Laucala Campus
Customer Service Agent
GAT Airlines Ground Support
Sacramento, CA
10.2022 - 07.2023
- Check in passengers on their flights and make sure that every customer reaches their final destinations.
- Assist customers directly by booking their flights and helping them with refunds or returns and accommodate them when delays or cancellations occur.
Account Manager
Greywind Marketing
Sacramento, CA
01.2022 - 08.2022
- Drove sales of company products and services by meeting customers directly and using a strategic and organized approach
- Train new recruits on how to approach customers directly when selling the company products with the upmost professionalism.
IT Technical Support Intern
University of the South Pacific Tonga Campus
02.2021 - 11.2021
- Resolve computer software or hardware operation problems for students.
- Aid in setting up new computers, printers, and other IT-related equipment in the University’s Tonga Campus.
Education
Bachelors of commerce - Accounting and Economic studies
University of the South Pacific
Fiji Laucala Campus04.2025
High School Diploma - undefined
Tonga College
Tongatapu11.2019
Skills
- Account Management
- Customer Relationship Management (CRM)
- Customer service
- Problem resolution
- Upselling
- Outstanding communication skills
Language
I speak Tongan and English, Tongan language as my first language and I also speak English very fluently.
Timeline
Client Care Specialist
Wag Hotels
03.2025 - Current
Vice Treasurer
Tonga Student Association
01.2024 - 11.2024
Customer Service Agent
GAT Airlines Ground Support
10.2022 - 07.2023
Account Manager
Greywind Marketing
01.2022 - 08.2022
IT Technical Support Intern
University of the South Pacific Tonga Campus
02.2021 - 11.2021
Bachelors of commerce - Accounting and Economic studies
University of the South Pacific
High School Diploma - undefined
Tonga College