Emeline Bonilla
JBER,AK
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Client Care Specialist
Savoya
Remote
2024 - Current
- Serve as the primary point of contact for clients—handling inbound phone, email, or sometimes chat communication.
Coordinate chauffeur services: manage booking logistics, confirm schedules, and troubleshoot any disruptions or last-minute changes. - Collaborate with internal teams (e.g. drivers, operations, sales) to ensure seamless execution.
- Provide timely and empathetic support, escalating sensitive or unresolved issues to more senior team members.
Promoter
Pruvit
05.2019 - Current
- Provide all the needed information on promoted products and services
- Assist customers in finding the suitable product they are looking for
- Provide advice and guidance on product selection to customers
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest purchase options and invite them to upcoming events
- Consistently seek new product knowledge to act as an expert for the customer
- Present products using interactive materials such as videos, charts, slideshows etc
- Set up booths or promotional stands and stock products
- Arrange merchandise to look tidy and attractive to customers
- Disseminate product samples, brochures, flyers etc
- Engage with customer and discover their wants/needs
- Submit daily sales report through the company sales app.
Senior Marketing and Operations Coordinator
Sanford Pediatric Dentistry
Sanford, NC
10.2022 - 12.2023
- Ability to generate, cultivate and maintain business relationships with a diverse set of stakeholders and demonstrate strong communication skills
- Must be able to work independently, make decisions and problem solve
- Ability to compose written material with a succinct message and free of spelling or grammatical errors
- Have extent knowledge of: creative directions and design best practices; the print industry and mailing regulations; developing and implementing communication and marketing plans, and project coordination
- Implement marketing and advertising plans across various platforms including social media as well as computer literacy using creative suite software
- Maintain professional flexibility to accommodate rapidly changing priorities
- Demonstrate a strong ability to manage, coordinate, and deliver project deliverables/tactics to meet deadlines
- Collaborate closely with a variety of stakeholders, both internal and external, on all aspects of projects, including planning, gathering specifications/requirements, coordinating content, tracking progress of project, approvals, timelines, and budget
- Coordinate a shared google drive for the Office of Communications and Marketing
- Manage all platforms of social media and events for practice
- Other duties as needed.
Leasing Resident Associate for Senior officers
Corvias
Fort Bragg, NC
11.2021 - 08.2022
- Effectively and accurately convey the benefits of residing in the Corvias community by maintaining in-depth knowledge of Corvias product, market-ready inventory, residential market conditions, and competitor communities
- Achieve revenue goals by demonstrating the value of community features as they relate to the customer's unique needs and showing the variety of market-ready homes available to close the sale while adhering to company policies and fair housing guidelines
- Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines
- Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork
- Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement
- Promote a superior quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed
- Ensure residents receive timely information about community events, programs, and initiatives
- Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process
- Project a positive image of the community by reporting defects and spot cleaning the tour path, common areas, model and available units
- Accurately and thoroughly process applications for residency, prepare lease agreements and occupancy-related paperwork
- Perform administrative duties, such as answering phones, maintaining files, and performing data entry
- And other duties as assigned.
- Provided emotional support to residents and their families during difficult times.
- Maintained accurate documentation of incidents involving students living in the residence hall.
Senior In-House Marketing Executive
Marriott Vacation Club
Las Vegas, Nevada
09.2014 - 01.2017
- Promote awareness of brand image with first time buyers
- Used sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Recognized opportunities to up-sell customer and sell enhancements to create a better Marriott experience
- Encouraged guest or incoming callers to purchase or schedule a preview presentation or preview package
- Explained the details and requirements related to sales presentation
- Answered guest questions about property and services
- Received, recorded, and relayed messages accurately, completely, and legibly
- Followed all company policies and procedures
- Developed and maintained positive working relationships with others, supported team to reach common goals
- Delivered to guest unforgettable vacations and the very best customer service
- Sold vacation packages and did proper follow-up with guests.
Senior In-House Marketing Executive
Wyndham Vacation Ownership
Orlando, Florida
06.2014 - 08.2014
- Promote awareness of brand image internally and externally with Renters
- Used sales techniques that maximize revenue while maintaining existing guest loyalty to Wyndham
- Recognize opportunities to up-sell customer and sell enhancements to create a better Wyndham experience
- Encourage guest or incoming callers to purchase or schedule a preview presentation or preview package
- Explained the details and requirements related to two hour sales presentation
- Answer guest questions about property and services
- Receive, record, and relay messages accurately, completely, and legibly
- Follow all company policies and procedures
- Develop and maintain positive working relationships with others, supported team to reach common goals
- Deliver to guest unforgettable vacations and the very best customer service.
Senior In-House Marketing Executive
Marriott Vacation Club
Orlando, Florida
08.2012 - 06.2014
- Promote awareness of brand image internally and externally
- Used sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Recognized opportunities to up-sell customer and sell enhancements to create a better Marriott experience
- Encouraged guest or incoming callers to purchase or schedule a preview presentation or preview package
- Explained the details and requirements related to sales presentation
- Answered guest questions about property and services
- Received, recorded, and relayed messages accurately, completely, and legibly
- Follow all company policies and procedures
- Developed and maintained positive working relationships with others, supported team to reach common goals
- Delivered to guest unforgettable vacations and the very best customer service.
Linkage Executive (OPC)
Marriott Vacation Club
08.2011 - 01.2012
- Promote awareness of brand image with first time buyers
- Used sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott
- Recognized opportunities to up-sell customer and sell enhancements to create a better Marriott experience
- Encouraged guest or incoming callers to purchase or schedule a preview presentation or preview package
- Explained the details and requirements related to sales presentation
- Answered guest questions about property and services
- Received, recorded, and relayed messages accurately, completely, and legibly
- Followed all company policies and procedures
- Developed and maintained positive working relationships with others, supported team to reach common goals
- Delivered to guest unforgettable vacations and the very best customer service.
Education
Some College (No Degree) - Social Sciences
Inter American University of Puerto Rico San German
San German, PRSkills
- Product Knowledge
- Account updating
- Appointment Scheduling
- Consultative Sales
- Scheduling
- Multi-Task Management
- Customer Education
- Sales closing
- Customer consulting
- Team Development
- Prioritization
- Microsoft Office expertise
- Microsoft Outlook
- Conflict Mediation
- Adaptive team player
- Call Center Operations
- Active Listening
- Conflict Resolution
- Sales expertise
- Administrative Support
- Complaint resolution
- Event oversight
- Company Branding
- Sales Reporting
- Marketing Strategies
- Public Speaking
- Brand Awareness
- Networking
- Event Planning
- Raising Capital
- Social Media Platforms
- Partnership Marketing
- Social Media Marketing
- Marketing campaign management
- Strategic Planning
- Operations Oversight
- Project Management
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Senior Marketing and Operations Coordinator
Sanford Pediatric Dentistry
10.2022 - 12.2023
Leasing Resident Associate for Senior officers
Corvias
11.2021 - 08.2022
Promoter
Pruvit
05.2019 - Current
Senior In-House Marketing Executive
Marriott Vacation Club
09.2014 - 01.2017
Senior In-House Marketing Executive
Wyndham Vacation Ownership
06.2014 - 08.2014
Senior In-House Marketing Executive
Marriott Vacation Club
08.2012 - 06.2014
Linkage Executive (OPC)
Marriott Vacation Club
08.2011 - 01.2012
Some College (No Degree) - Social Sciences
Inter American University of Puerto Rico San German
Client Care Specialist
Savoya
2024 - Current