BRENDA HERNANDEZ
AUSTIN,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
CLIENT CARE SPECIALIST
ROOTS INTEGRATIVE VETERINARY CARE
2023.07 - Current
- Enhanced client satisfaction by providing exceptional support and timely resolutions to issues.
- Collaborated closely with team members to ensure seamless delivery of client services.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Proactively addressed potential client concerns, preventing escalated issues and maintaining a positive relationship.
- Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.
- Established trust with clients through transparent communication about service offerings, pricing structures, timelines, or any other pertinent details related directly or indirectly influencing their decision-making process.
- Answered customer questions via telephone, email and live chat services.
- Documented data and completed accurate updates to case records.
DELIVERY DRIVER/WAREHOUSE PRODUCTION/SALES MANAGER
MONARCH EVENT RENTALS
- Met with clients and manage all the logistics of an event, from transportation and catering to venue and décor
- I work with developers to deliver polished final product
- Managed inventory, over booking reports and processed payments.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
RECEPTIONIST
WELLS BRANCH PET AND BIRD CLINIC
- Enter data into a computerized billing program
- Process credit card payments and prepare bank deposits
- Retrieve prescriptions
- Assist with pet supply purchases such as pet food, supplements, and grooming items
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
PHLEBOTOMY CERTIFICATION -
CENTRAL TEXAS PHLEBOTOMY INSTITUTE
HIGH SCHOOL DIPLOMA -
EAGLE CONTINENTAL ACADEMY
Skills
- Staff Management
- Strategic Planning
- Sales Operation
- Vendor Management
- Product Knowledge
- Document Analysis
- Customer Relations
- Clerical Support
- Data Entry
- Scheduling
- Telephone Skills
Core Strengths And Skills
- COMMITMENT TO QUALITY AND SERVICE
- STRONG COMMUNICATION SKILLS
- ADAPTABILITY
- FAST LEARNER
- THINKING CREATIVELY
- BILINGUAL FLUENT IN SPANISH
- PROVIDE CONSULTATION AND ADVICE TO OTHERS
- COORDINATOR AND EVENT DESIGN
Career Overview
DEDICATED REPRESENTATIVE MOTIVATED TO MAINTAIN CUSTOMER SATISFACTION AND CONTRIBUTE TO COMPANY SUCCESS.
Timeline
CLIENT CARE SPECIALIST
ROOTS INTEGRATIVE VETERINARY CARE
2023.07 - Current
DELIVERY DRIVER/WAREHOUSE PRODUCTION/SALES MANAGER
MONARCH EVENT RENTALS
RECEPTIONIST
WELLS BRANCH PET AND BIRD CLINIC
PHLEBOTOMY CERTIFICATION -
CENTRAL TEXAS PHLEBOTOMY INSTITUTE
HIGH SCHOOL DIPLOMA -
EAGLE CONTINENTAL ACADEMY
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