Damekka Bryant
Ferndale,MI
Summary
Highly professional and dedicated Customer Service Representative with a strong focus on delivering exceptional service to ensure customer satisfaction and foster long-term loyalty. Known for maintaining a calm and patient demeanor, I strive to efficiently resolve customer issues and provide accurate information, while consistently upholding the highest standards of professionalism. By prioritizing customer needs and effectively managing inquiries, I aim to minimize dissatisfaction and create positive experiences that promote customer loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Client Care Specialist
Rapid Mortgage Funding
01.2022 - 12.2023
- Responsible for all communication with clients after a loan has been conditionally approved.
- Boosted client retention using client appreciation initiatives and relationship-building techniques.
- Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
Client Care Specialist
Central Mortgage Funding
10.2018 - 09.2020
- Responsible for all communication with clients after a loan has been conditionally approved
- The primary function of the Client Care Specialist is to ensure clients are well informed of any outstanding items needed to move a loan to closing
- Work with both external and internal clients and build relationships to ensure a smooth process.
Account Executive
Infinity Contact at Google
01.2018 - 09.2018
- Made outbound sale calls to advertise customers business with a third party company.
- Increased profitability within accounts by cross-selling additional products.
- Revived dormant accounts by re-establishing relationships with key decision-makers.
- Gathered company and contact information to compile data for current and potential customers.
Customer Service Representative
Innovative Services, Inc
07.2015 - 12.2017
- Sales collect donations for a variety of charity’s
- Properly transfer a solid sale for the call to be verified
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
Assembler/Production
Forge
08.2012 - 04.2015
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Used established assembly instructions to complete jobs.
- Recognized defective material and reported issues to management.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Custodian
Metro Detroit
05.2009 - 07.2012
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
- Moved equipment and furniture to thoroughly clean space.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Notified building managers about needed repairs to maintain public safety.
Education
GED -
Clintondale High School
Roseville, MI06.2008
Associate Of Applied Business - Business Administration
Wayne County Community College
Detroit, MISkills
- Account Management
- Inbound and Outbound Calling
- Sales Proficiency
- Customer relations
- Call Center Operations
- Quality assurance controls
- Business development understanding
Certification
- Nationally Certified Medical Office Assistant (NCMOA)
Timeline
Client Care Specialist
Rapid Mortgage Funding
01.2022 - 12.2023
Client Care Specialist
Central Mortgage Funding
10.2018 - 09.2020
Account Executive
Infinity Contact at Google
01.2018 - 09.2018
Customer Service Representative
Innovative Services, Inc
07.2015 - 12.2017
Assembler/Production
Forge
08.2012 - 04.2015
Custodian
Metro Detroit
05.2009 - 07.2012
GED -
Clintondale High School
- Nationally Certified Medical Office Assistant (NCMOA)
Associate Of Applied Business - Business Administration
Wayne County Community College
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