Aimee Ward

• Cultivated warm relationships with regular guests.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Handled guest complaints professionally, resolving issues promptly to maintain positive relationships.
• Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
• Elevated the guest experience by anticipating their needs proactively throughout their visit.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Explained menu items and suggested appropriate options for food allergy concerns.

Same job description as stated above. Transferred to Northwest Arkansas.

• Served food and beverages promptly with focused attention to guests needs.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.