Amana Joseph
Windsor Mill,MD
Summary
A seasoned manager with extensive experience in leading teams and ensuring quality to the highest standards. Possesses a strong background in repairs using hand tools, demonstrating hands-on technical skills and problem solving abilities. Adept at working collaboratively with teams, fostering a cooperative and healthy work environment. Seeking a consistent, direct, and mature workplace to continue professional growth and contribute effectively alongside dedicated and hard working colleagues.
Overview
3
3
years of professional experience
Work History
Production Supervisor
Original One Parts
08.2023 - Current
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
Fulfillment Associate (FC)
Amazon
07.2021 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Transferred loaded pallets onto delivery or storage areas.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
Customer Service Representative
Anne Arundel Dermatology Association
06.2022 - 02.2023
- Managed over 100+ calls on a daily basis.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Education
High School Diploma -
Woodlawn High School
Woodlawn, MD06.2021
Skills
- Quality Control
- Production Management
- Worker Training
- Client Needs Assessment
- Pallet Jack
- Pricing Structures
- Shipping and Receiving
- Sanding and Buffing
- Product Photography
- Inventory
- Headlight Identification
- Customer Service
Timeline
Production Supervisor
Original One Parts
08.2023 - Current
Customer Service Representative
Anne Arundel Dermatology Association
06.2022 - 02.2023
Fulfillment Associate (FC)
Amazon
07.2021 - Current
High School Diploma -
Woodlawn High School
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