Aimee Woodham
Conyers,GA
Summary
Dynamic Customer Experience Professional with a proven track record at Cellofoam North America, excelling in client advocacy and CRM utilization. Recognized for enhancing customer satisfaction through effective problem resolution and collaboration with sales teams. Skilled in de-escalation techniques and maintaining high standards of service, ensuring seamless transitions and improved retention rates.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Experience Professional
Cellofoam North America
Conyers, GA
11.2022 - 01.2026
- Assisted customers with inquiries and issues, ensuring timely resolutions.
- Handled routine customer feedback, identifying areas for service improvement.
- Supported team initiatives to enhance customer satisfaction metrics.
- Learned and utilized CRM software to track customer interactions efficiently.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
- Coordinated with product development team to communicate customer needs, influencing future product enhancements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Data Entry Clerk
State Railroad & Toll Authority ( PeachPass)
Atlanta, GA
08.2019 - 12.2021
- Entered large volumes of data with high accuracy using advanced spreadsheet software.
- Maintained organized filing systems for efficient retrieval of information and documents.
- Assisted in training new team members on data entry procedures and software usage.
- Reviewed and verified data entries to ensure compliance with established quality standards.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
Education
High School Diploma -
Union Grove
McDonough, GASkills
- Microsoft office
- Microsoft exchange
- Office equipment proficiency
- Customer relationship management (CRM)
- Account management
- Customer account management
- Customer relations
- De-escalation techniques
- POS systems and ordering platforms
- Teamwork and collaboration
- Client advocacy
- Policies and procedures adherence
Certification
- Sandler Course - Completed
- OSHA 10 Certificate - Completed
Timeline
Customer Experience Professional
Cellofoam North America
11.2022 - 01.2026
Data Entry Clerk
State Railroad & Toll Authority ( PeachPass)
08.2019 - 12.2021
High School Diploma -
Union Grove