Madeline Placha
Chicago,IL
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
11
11
years of professional experience
Work History
Customer Experience Professional
Sunrun Solar
05.2022 - 01.2026
- Strong background in customer service, known for delivering personalized support and ensuring smooth, compliant project management.
- Adept at managing complex construction projects from initiation to completion, with a focus on meeting deadlines and optimizing efficiency.
- Skilled in creative problem-solving to overcome procedural and client-related challenges, while fostering productive interdepartmental relationships to streamline operations and improve outcomes.
- Proven ability to balance customer needs with organizational goals in fast-paced, high-stakes environments.
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Experience with loan applications and processing.
Veterinary Technician
Companion Animal Hospital Oak Park
04.2015 - 05.2022
- Giving quality pet care with compassion.
- Having a happy, helpful, and professional attitude towards pet owners while having a one on one experience with pet owners.
- Handling canines and felines daily and assisting doctors and other technicians with exams and treatments.
- Administered vaccinations and medications to ensure optimal animal health.
- Conducting or assisting in lab tests, filing reports, and completing necessary lab forms.
- Monitoring and organizing information of patients.
- Collecting animal samples, Restocking food and other pet supplies as needed.
- Collecting bills, answering phones and appropriately forwarding calls.
- Selling merchandise separately from visits.
Safety Officer
Companion Animal Hospital Oak Park
04.2018 - 05.2022
- Creating a safe workplace for all employees.
- Enforcing all safety procedures and policies by creating safety plans for all employees to follow and ensuring that safety measures are working properly.
- Ensuring that policies follow federal, state, and local law. Settle disputes brought forward from OSHA.
- Complete recordkeeping for all workplace injuries.
- Conducted safety audits to identify hazards and ensure compliance with regulations.
Education
High School Diploma -
Resurrection College Preparatory
05-2013
Bachelor’s Degree - Cybersecurity and Information Technologies
Southern New Hampshire University
05-2028
Skills
- Microsoft Office
- SalesForce CRM
- Google Workspace
- Request management
- CRM software
- Client advocacy
- Customer account management
Timeline
Customer Experience Professional
Sunrun Solar
05.2022 - 01.2026
Safety Officer
Companion Animal Hospital Oak Park
04.2018 - 05.2022
Veterinary Technician
Companion Animal Hospital Oak Park
04.2015 - 05.2022
High School Diploma -
Resurrection College Preparatory
Bachelor’s Degree - Cybersecurity and Information Technologies
Southern New Hampshire University